AutoZone Auto Parts NY 13760

6

607 Skyline

I had a bad experience about a missing warranty at Main Street Binghamton location. I found myself at the Endwell Main Street location here where I was met by Associate and Manager, Rachel and Phil. And let me say I have never experienced more understanding and amazing customer service. I explained my issue with my rotors and the issue I had at the Binghamton location, and Phil and Rachel both went ABOVE AND BEYOND! Not only did they fix my issue but took the time to hear me out and allow me to decompress over the issues I had with Binghamton personnel. We were able to mitigate the issue and resolve my warranty without issue. To which I even explained understanding policy and procedures. They made sure that a loyal ASE customer such as myself did not leave displeased. If I could review 10 stars I would. 110% quality service here thanks to Phil and Rachel. Those two seriously did more than help they made my bad experience one place to end greatly by the time I left. If you find yourself here these guys know what they are doing. Again ABOVE AND BEYOND QUALITY SERVICE WITH PHIL AND RACHEL THANK YOU!

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Michael Murphy

Car battery failed one month after the warranty expired. Manager honored the warranty anyway :) Always great customer service here! Highly recommend. They’re always willing to go above and beyond to help people out. They will do battery, alternator testing, check engine lights etc

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Mary C. Puschel

I called on the phone and James was very helpful. I got to the shop and he remembered me and got the right battery put in the car so quickly