Echelon Cycles NY 10011

K

K. M.

This place had the most amazing customer service I've ever encountered. They stayed open late and were very cool about it, despite me being a first time customer. They explained why I needed something that was pricier than I'd expected in a clear way. Then, they gave me a discount. Would definitely recommend them, in whatever incarnation is in their future

I

Ivan Gonzalez

Fantastic experience from this shop! Had multiple points of customer service contact with them throughout the week and they were super helpful at every stage. I couldn’t find any shops that were carrying hard shell travel cases. I called echelon and they were super helpful with locating what they had in stock, and also asking if I’d it to be set aside for me to come for it another day. Then I came into shop a few days later, super helpful with getting me the case and letting me check it out. Helped figure out if it was what I needed and if it would fit my bike. I believed I was helped by a new employee named Adam, I may be wrong, it was his first day. They trained him excellently though, because he was super knowledgeable about everything in stock and answering any additional questions I had about other parts I was looking for. Chatted with a few other employees casually and they also were super knowledgeable about all things bike, but also just extremely friendly. Really had that community bike shop feel. Lastly spoke with Curtis, one of the managers, about item pricing and he was super reasonable and respectful as well. Overall I had such an excellent experience with this shop, I left a happy customer with the hard case I was looking for and a few other items. Their customer service is excellent and their bike knowledge is extensive. Other customers also seemed extremely well attended and had all their questions answered. I definitely recommend this shop!

E

Evan Sterling

Recently had a break repaired at the shop. Put $100 down payment for a tune up (at the time they mentioned it would be wiped down after) and paid $150 additional for the break repair. After picking up my bike the break was fixed well but literally nothing else on the bike appears to be touched/tuned up and wasn’t even wiped.