Gary's Garage NY 12205

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Aziz Khamitov

Worst towing and repair experience I’ve ever had. This company is a complete disaster. We paid for towing upfront, they wasted an entire day on a “diagnosis” that any normal shop would do in an hour, and then gave us outrageous prices and ridiculous wait times. We refused their repair — and that’s when things got even worse. We paid for a second tow the same day, were told the truck would be moved, and the next day we found out they never towed it at all. No call, no update, no explanation. Just silence. They ignore calls, avoid responsibility, and treat customers like we don’t matter. This is not a business — it’s chaos run by people who clearly have no idea what they’re doing. Zero professionalism, zero communication, zero respect. Do yourself a favor and stay far away from this place. They will waste your time, your money, and your nerves.

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Alison Thurber

Extremely rude! Very arrogant man called me back after the Internet states they are open 24/7 so as a mother of 4 broken down on a Sunday I call, the man didn't answer but called back almost immediately and I thought it was amazing. However he only called back to say very rudely no one is in the shop, no one can help and said goodbye then hung up. Awful customer service. I couldn't even get a word in before he started being extra spicy.. perhaps change your hours on here and people wouldn't be calling at 10am on a Sunday?

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Charity Brzuchalski

Honesty, integrity and all around good guys. The heavy tow driver who responded was professional and knew what he was doing. He loaded our 35' RV and 16' toad and had us off of the narrow highway quickly. Not being from the area, Mick helped us find a place to have our rig serviced. They didn't take advantage of a bad situation, charged us fairly and kept our trailer till we could get it the next morning. I rarely recommend places but I will be singing these guys praises every time we pass through Albany.