AutoZone Auto Parts NY 12528

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Lucretia Smith (Smithlcrth)

Last week on 2/20/26 I ordered a part from this location. They told me to in order for the part to be here next day I would need to pay $12 shipping fee. The part never came, mind you, the storm that we would get that weekend didn’t even start until Saturday night. The part was suppose to be here around 1:30pm. After 4 days of calling the store and waiting, the part comes 2/25/26 that evening. When asked about the $12 refund due to the part not coming until 4 days later then stated, the store manager stated that the storm played a roll in the delay that there is nothing they can do about it. Again the storm took place hrs later. I feel like that’s false advertising, charging people fees for non guaranteed offers. I give the store a 2 rating because the store employees weren’t rude, which is rare. Most Autozones that I go to, the service tends to be trash and workers normally rude. I been stop going to Autozones because there’s is always an issue. Generally go to Advance Auto or O’Reilly’s but went to Autozone because they claimed they could get the part sooner than Wednesday. This experience just proves why I don’t generally go to Autozones

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Angelo Moscarello

Received excellent service the other afternoon purchasing a new battery. The salesperson, Nina, was extremely helpful, and she was the only person working in the store at that time. I wasn't sure if my old battery would start again, and she agreed to lend me a few tools to install the new one. The car started so I left. But I was very impressed with Nina, who was taking care of a line of customers and answering phones, etc., etc., without an iota of attitude, impatience, or rushing the customers. Nina deserves both a very large raise and year-end bonus!

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Carly Barbanti

This past winter storm took out the rubber on my back windshield wiper. Went to the store and it wasnt in stock for my car. They had it shipped from another store. I never got notification it was there. I had to call, that guy, very helpful, very nice. I get there this evening and this guy just hands it to me and when I say I dont know how to install it, gives me a bit of a hard time about helping me. And since my car is a newer mazda it wasnt as easy as just taking off the cover. There was an extra peice to removed that was small (found that out on my own). He told me he couldn't help me because its policy not to use tools on the cars. So I had to try and figure it out myself. Its totally different system then my original blade, no real plastic cover so I dont even know if I have it right (duralast?) And lots of tears because the instructions were confusing. I went to auto zone because the site says they will do it for you. Frustrated and confused, doesnt make me want to go back to a place I was told was trustworthy for something that was supposed to be simple.