iPhone Repair NYC NY 10016

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S. Adriaans

Extremely Disappointing Experience – Avoid This Place I brought my iPad Pro 13-inch to iPhone Repair NYC on Thursday, November 13th 20225. The device was working perfectly except that the battery didn’t last as long as before. I simply wanted their professional opinion. The technician (Turkish man) immediately recommended a battery replacement for $170, claiming it would be an original Apple battery. I agreed, and he told me the iPad would be ready the next day. The next day I received a call saying there was a delay and I had to come on Saturday instead. We agreed on 1:30 PM. When I arrived, the store was completely empty. I waited two hours before anyone showed up. When I finally received my iPad back, the technician casually told me it would no longer charge past about 60%. I asked several times if this was a problem, and he reassured me “100%” that it wasn’t. I left New York the next day. The iPad worked for two days before the screen went totally black. It no longer turns on at all—not even the Apple logo appears when plugged in. I contacted the shop immediately. Their response: “It’s not our fault because it worked when you left.” This is simply untrue; they had already told me it wouldn’t charge beyond 60%, which is clearly a sign something was damaged during the repair. Once back in the Netherlands, I took the iPad to an official Apple-certified repair center. They reviewed the device and sent me detailed photos showing: • amateur, careless workmanship • old glue not removed • extremely short adhesive strips used to reattach the screen (clearly cutting corners to save money) • and worst of all: the so-called “original Apple battery” I paid for is actually a cheap Chinese battery. I gave iPhone Repair NYC two full weeks to offer a reasonable solution. Their answer was either: 1. ship the iPad back to them at my own cost (over $120 each way!), or 2. accept no refund. At this point, I see no other option but to warn others. I strongly recommend that no one goes to this shop. My working iPad was returned to me damaged, fitted with counterfeit parts, and the business refuses to take responsibility.

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Nicholas Cooper

I brought my Samsung S24 to this shop only to ask whether a battery replacement was possible. The phone was fully functional with no issues - the battery was just draining a bit faster than expected. The technician (Turkish man) charged me $76 for the battery replacement. I paid on Sunday, Jan 18, and was told to come back Wednesday, Jan 21, and that he would call or text once the battery arrived. No call. No text. After calling multiple times with no answer, he finally picked up and told me to come in Thursday instead. He replaced the battery Thursday morning around 11 AM. By 7 PM the same day, my screen started glitching with green lines, and within minutes the display went completely black and unresponsive. I returned Friday morning, and the response I got was: “It’s not my fault because it worked when you left.” This is unacceptable. My perfectly working phone was returned to me damaged, likely due to improper repair and/or counterfeit parts. When I pushed for a solution, the same technician said he could try to fix it - but only if I paid $300+ for a new screen plus labor, which is close to the cost of a new phone. To make things worse, I asked if it was possible to recover my data (photos, videos, notes, passwords, contacts). He “played with it for a bit,” then said it couldn’t be done. After that, the phone completely died, and all my data is now permanently lost. This shop: *Damaged a working device *Uses or installs low-quality / counterfeit parts *Refuses responsibility *Offers no refund or accountability *Shows the same behavior described in other reviews At this point, the only option is to warn others. Do not bring your phone here unless you’re willing to risk losing it entirely. Avoid this place.

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Diego Cagara

I accidentally cracked the back glass of my iPhone and it also needed a battery replacement, so I was nervous walking in. Volkan was able to fix in just an hour and was very nice and approachable! When I went to pick up my phone, it seemed to not work though for some reason and Volkan graciously re-examined my phone to assure me that physically it was all good now and eventually he was able to fix the issue (something about settings). Thank you!