Advance Auto Parts NY 12534

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Tom M

My die hard gold battery went bad one year into the three year unlimited warranty. Steve, the manager refused to give me another battery. Been going to the store For over 30 years and I’m done. Crazy thing is, I talked to headquarters in Roanoke, Virginia, and they suggested to try to take the battery to a different location, so I went over to the Catskill advance and they warranted it. No questions asked. I believe Steve has some personal issues going on. Won’t be going back as long as he is there.

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Lindsay Jones

Went to the store today to drop off used oil from out generator we used at camp all summer. The gentleman working the front counter took two 5 quarts with the same oil in it but refuse to take the one small 1 quart that had the same of the rest in the oil in even after he smelt all 3 of them. So i took the one he refused to take and went right down the road to autozone and they smelt it and said it was fine and took it from me? Maybe this guy at advance smell was off ? Like come on wont be going back here again. Awful customer service.

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Josh Hunt

Replaced an old battery and they gave me a "better one" that ended up being a different (and the wrong) type. Figured it out when I installed it and it didn't work right. They did not allow me to return it or get a refund because it had been installed. I'm not mad at the policy, just very frustrated with the individual that gave me the wrong battery.