Monro Auto Service and Tire Centers NY 12095

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Malika Caddle

Omg these dude are super amazing!!! I went over to Mavis last minute to get my inspection turns out there was a lot wrong with my Car but Hunter the new manager got me straight the new staff his so nice Red is sweet and hunter has been so helpful explaining all that's wrong with my car as a female I don't know much about parts but he was very patient and I greatly appreciated it I will definitely come back again.

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Becky Dingman

Stopped in on a Saturday afternoon around 5. My husband’s truck had a nail in the tire was looking to get it removed and patched. Despite the late hour and how busy they were Shawn and his team got us right in without hesitation and fixed us right up. Thanks for the quick response. Your kindness was appreciated.

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Nicki Kilts

On January 2, 2026 while driving Thruway East, my car started making scraping, rattling noises, which sounded like a muffler issue, so I got off at Johnstown exit as I remembered there was a Monro Muffler on the main drag Comrie Rd. It was apparent the pipe was disconnected once I arrived and looked under the car. I wasn’t precisely told the exact issue, but they said the parts would arrive tomorrow (Saturday Jan 3rd) and would be done Saturday OR Sunday. Did not receive a call either day, so I called Sunday and was told 2 parts arrived but “they” (themselves or the parts store?) forgot to ship or order a 3rd part needed. That part would not arrive until Tuesday, January 6th. Luckily for me, my original destination was Saratoga Springs to my daughters, 50 minutes away, so I had a place to stay until Tuesday as I live in Camden, NY over 2 hours away. Tuesday I had to call them at 11:30 am, told it was due to arrive in one hour, so I could head out shortly. It was still on the lift when I got there, they brought it to the front door and I paid for the muffler. I did receive a 10% discount for my inconvenience. I started the car, was still rather noisy, but thought maybe as I drive along it will get quiet. Just wanted to get home. The sound got worse. Drove directly to the Monro in Rome, NY, they immediately looked at it, said there was a leak in the seam of the muffler. They had a new one in less than half an hour and quickly on my way to shop. Sort of quiet but not quite. Drove back to Monro and finally they test drove it and confirmed the exhaust pipe was hitting the heat shield. They fixed it. No charge for this service. It appears to be fixed. I do appreciate Romes immediate service and no charge, which seems appropriate.