Premier Ford of Bay Ridge Parts NY 11220

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Keero Slander

EDIT - PLEASE READ THE OTHER REVIEWS MENTIONING TIME DISCREPANCIES SEEMS IM NOT THE ONLY ONE THAT EXPERIENCED SOMETHING LIKE THIS SO BEWARE THEY DONT CARE ABOUT YOUR TIME AT ALL DATE 07/02/25 TIME 4:26 0/10 wouldn’t recommend to my worst enemy. Wow, just wow can’t make this up. Time is now 4:26 pm as I’m typing this. I left a review on the sales page and got a reply shortly after basically confirming the parts department close at 5pm. Well guess what I’m here now 4:27 and they said “we already closed the system come back tomorrow” I replied “your website says 5pm and I also called and was told 5pm” they basically shrugged and said they closed the system come back tomorrow morning and the older male who stated the system is closed actually just walked out as I’m typing this with his backpack on time stamp 4:29. HILARIOUS closed the system over 30 mins early to pack up and go home. What a lazy establishment first you guys can’t even get your correct business hours right. Online says 6pm but it’s 5pm actually oh but wait we are lazy and want to go home early rather then do what we are paid for so we closed the system over 30 minutes early to go home. Not even Friday hahaha. This was my second attempt to buy parts and again you guys showed you guys suck at basic things like being open when you say you are. The employees for the parts on there way out again told me to just come tomorrow and I said I will, but I definitely won’t I’ll drive further to give my money to different stealership maybe one that is open when they say they are and don’t clock out over 30 mins early when a customer is there. I’d love to see you guys reply and what you have to say this time since last time you blamed it on google, so is it now googles fault again that you guys closed up shop and I quote “shut off the system “? Definitely wouldn’t recommend someone come here for something if they can’t even get their parts department straight imagine what else they can’t get straight.

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Dmitrii Gomonov

I wrote a message at 10 am asking to find out the prices and dates for servicing my car, it is now almost 4 pm, I wrote a bunch of messages and they promised to find out the price and time for an appointment, they still promise to find out the cost, the incompetent employee Jerry still did not schedule a time for servicing my car and did not tell me the cost, it is better to contact another service!

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Patricia Santiago

Worst place ever! I booked an appointment two weeks ago for a recall. First, they sent me multiple texts messages with the wrong address and I ended arriving to their dealership miles and miles away from my house. When I arrived to the dealership, they said their Service department was somewhere else and gave me the correct address, which it was near my house!! Then, I called to inform them that I was going to be late because they sent me text messages with the wrong address, the service representative asked me for my information and THEN, he said that they don't even have the parts I needed!!! Why they booked my appointment if they don't have the parts for the recall?? Why no one called me to let me know not to waste my time driving places for nothing! Very disorganized place and horrible customer service in the SERVICE department.