Pep Boys Auto Service & Tires NY 11234

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Shamya Matthews

I went to this location for an oil change and a tire evaluation. I left without them telling me I had 2 nails in my tire. Instead of warning me of this, they intentionally put that my tread on my tires was low when it was not, “to indicate there was an issue with that tire.” After I discovered the nails for myself, I returned to have it fixed. They then messed up my splash guard on my vehicle, which I immediately informed them of. I explained how they had repeatedly inconvenienced me and Christian informed me he would refund me for this. He took my address and said I will receive a check in the mail. I called back 1 week later and spoke to Christian, who again stated my refund should be on the way. The very next day, I got a call saying I will not be getting the refund because I did not get a tire warranty- a warranty I was never informed about or offered. And even had I got it, the issue that warranted the refund did not pertain to the tire. Overall the customer service of the establishment is terrible. You can not trust the professionals to adequately work on your car, inform you of your car, or help you when they mess up your car. Christian told me there was no way to get in touch with the manager, so this review is my best resort. If you call, you will be put on hold. I have arrived and watched Christian holding casual conversation with other employees while I was still on hold to prove he puts people on hold with no intention of answering. Overall, I’d recommended taking your chances with skilled individuals who care about the consumer.

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Joshua Prince

Terrible experience, bought in my car for service got a broken windshield back. They called me about brakes and other problems but not a windshield. When I asked whats this crack, they claimed it was already there. Now they won't fix it or bother to check the cameras and see what happened. Now I gotta fix it myself and go to court to get it resolved.

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Forgiver SB

Took them 6 hours to put tires. They didn’t do the aligtment and stole the money. Drove the car misaligned for a few miles an expensive car. Also, they pushed me a warranty that I never asked for. Disputing the charge with my credit card company, good luck. Don’t bring your car unless you’re a fool. The guy in the front saying they did it and lying to my face. You guys are very lucky that I am in a good mood because if I wasn’t that wouldn’t end only with a dispute