Gus's Auto Repair NY 11561

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Rebecca Chaz

Gus and his mechanics and office staff are knowledgeable, skilled, professional, and friendly. I took my 2010 Honda CRV in for a few different issues and his team fixed them all! They don’t take advantage of female customers - an experience I’ve had with many other mechanics. I highly recommend him to everyone in the Long Beach area.

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Shannon

I went to Gus’s on a Friday afternoon to have my car looked at when I heard it making a strange noise. The team quickly diagnosed the issue, but what I’m most thankful for is the way Gus explained the issue to me in detail so that I really understood it. He was also able to salvage a $200 part that may have otherwise needed replacement. The office workers were also welcoming and kind! I’m thankful to have found a new “car home” here !

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L Ross

Finally figured out the incompetency and wrong doing here. I brought the car in for a new wiper blade and a new battery. The mechanic broke the arm that holds the wiper blade and did not put the spring back in. Of course they didn’t tell me and denied breaking it. I was sold a new wiper blade on this arm but noticed the mechanic struggling to get the arm back on. The arm was working fine before I brought it to Gus. But after going there and paying for the blade that was put into a perfectly functioning arm, the blade did not touch the window. That’s because the spring was now missing. They broke my arm. I then brought it back to Gus, who denied breaking it. He said the arm was broken and he wants to sell me another arm. So he had put a new wiper on an arm that he broke. He did not budge and I left and took it to my Lexus dealer who explained what Gus auto shop had done wrong and that they used too much force. Gus gave my car back to me without telling me they had broken it. While I was at Gus to get the blade Gus said to make an appointment for me to get new brakes. I replied I just had the breaks changed. He says, “How do you drive? You press the brake pedal too much.” I said I hardly ever drive and it’s just on the Meadowbrook, but I made the appointment. But then I decided to take my car across the street to get a second opinion. There I was told I did not need new brakes - I suspected Gus was scamming me because the brakes worked fine and hadn’t been used that long. Just a year and rarely, , actually, just for a few months. So I called Gus to cancel the appointment and when I told them I did not need brakes, the office worker said that Gus had not removed the wheel, to look and determine whether the brakes were good or bad, he had only looked without removing the wheel. So he was planning to change my brakes without ever checking their condition. Also, at a previous visit where I paid for an oil change, the car did not feel like new Oil had gone in. Certainly not Mobile 1. I was also sold brakes and rotors another time and now I question if the rotors were done - I question it all. For this broken windshield wiper arm that Gus broke and refuses to replace nor pay for, I’m taking him to court. And reporting him. Don’t go to Gus Auto Shop in Long Beach NY.