Apple Manhasset NY 11030

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Arash Sadigh

I had an incredible experience at the Apple Store Manhasset thanks to Antonio. I arrived right before closing, stressed and worried that I wouldn’t be able to resolve my issue that night. Not only did Antonio reassure me, but he stayed nearly 45 minutes after the store had closed to make sure everything was taken care of. He was patient, knowledgeable, and genuinely kind throughout the entire process. He never rushed me, explained everything clearly, and made sure my device was fully set up and working perfectly before I left. It’s rare to see that level of dedication and customer care — especially at the end of a long workday. Antonio truly went above and beyond, and I’m so grateful for his help. If you visit this store, I highly recommend asking for him. Thank you again for outstanding service!

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Stefania Paniccia

Excellent service from start to finish. Employees were busy of course because this is an Apple Store; customers have a lot of questions and it should be understood that these visits will take 5-10 minutes. Natasha helped us above and beyond and we are grateful for her insight and kindness. Management was also very helpful and we were able to accomplish our trade in objectives. Thanks again Natasha and staff!

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Stephen Chen

I had an issue with my charger and I came early for my appointment but I noticed a lot of employees just standing around and just chitchatting, instead of resolving my simple issue. I heard one conversation about dogs and another conversation about working out. After finally getting some help, it was discovered that the charger was fine with other devices, but for some reason, it didn’t work with my iPad. The issue was the wire itself and it wasn’t damaged or anything because it worked fine with other devices, just not connecting to my iPad. The staff was not able to help me at all and told me I just had to buy another wire and spend about $30. He did offer a discount however it didn’t make sense to spend money for a product that should’ve worked in the first place. I asked the staff to see if they can fix the wire because the wire should be working. It does work for other devices, such as the store employees ipad and the stores MacBooks. My iPad was also working just fine because they tried another wire and it charged fine. The only solution they gave me was to buy another wire when the wire was working fine with other devices. Seems like they were just trying to scam me because they didn’t even bother trying to fix the wire. They said that they don’t fix wires here and that typically you just have to buy another one. This is the last time I’ll ever buy an Apple product ever again. What a terrible experience..