Advance Auto Parts NY 11566

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Carolyn

I called and spoke to Brian and asked him if he could check something in my car he said, of course I went there. The manager that was so obnoxious only nice to the men who were there but nasty to the women who walked in told me it would be a long wait I waited 30 minutes and then he said something to Brian and my car could not be checked out. Yes, I'm bringing it to the mechanic, but I needed some help And he didn't want to be bothered. I had a problem with them when they first opened and went across the street to Colvin Who were more than accommodating at that time but they will close today on Sunday, but wow, what attitudes in that place never again while I go there I'll go to the place across the street if I have to, but at this point, I'm just going to call my own mechanic and have him check it, but the manager there is something to be desired. I didn't get his name. I think it was Ron or Roger or something like that but Brian made me drive from three towns over to him to check it just wow somebody should do a secret shopping in that place I hope corporate sees this.

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P.G. K

I have an 8 year old vehicle, which I keep in very good running condition. With the very cold weather that we have been experiencing lately I noticed that my vehicle didn’t seem to have the same “pep” it used to when I start it. So off to my local Advance Auto to have them check my battery. I was told that the battery could use a charge, but in my opinion with it being 8 years old I don’t know how much longer it would last. So I decided to get a new battery. Donald the Store Associate was very helpful. He installed the battery in no time and I was on my way, another happy customer.

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Angel Ware

Came in yesterday with my husband and our 1 year old son to get a new car battery. From the start, all the workers were super professional, courteous and empathetic to our situation. My battery was so corroded that a piece ended up breaking and they recommended we take it to a mechanic. The car wouldn't start after that and we would have to have it towed out if we couldn't get it going. They came back out and worked so hard to get a charge going but the old battery wouldn't hold the charge. A gentleman who seemed to be the manager that told us we need to take it to a mechanic came out to see what he could do. It was such a cool breezy day so they offered to let us and our son go inside to warm up and even gave us chairs. The manager, out of the goodness of his heart offered to attempt to replace the piece that broke and if that worked he could replace our battery so we could get home. He didn't have to do any of this but as a father himself, I think he recognized two struggling parents that are just trying to make it and so he stepped in, even telling us a similar situation that happened to him with his kids on the side of I-95. He honestly was such a gentleman with a heart of gold. Well he was able to fix everything for us! ? and we were so thankful because we were praying hard! After all of their efforts they only charged us for the part and battery. They were even apologizing that it took so long and thanking us for our patience but I was like, THANK YOU! We even tried to offer what we could for a tip and they wouldn't take it. The manager told my husband to keep the money and get something for our son (which my husband made sure to do). My husband was so touched by his kindness and understanding from a parent to another parent, from a dad to a dad. They really have no idea how much they blessed us. They treated us with nothing but respect with a heart of servitude to their fellow man. You don't find this level of service and humanity every day. We regret we didn't get their names, but we thank them from the bottom of our hearts and may God bless them, their families and the business. We HIGHLY recommend doing business here and we will definitely be back in the future. Much gratitude, The Sarai Family ❤️