Poughkeepsie Nissan NY 12590

L

Lucia Hipolito

I cannot say enough good things about Poughkeepsie Nissan’s service and sales teams! I drive a 2015 Infiniti Q50 3.7, and after months of nonstop stress, frustration, and over $1,700 wasted elsewhere, they completely turned my situation around in just three hours. After being repeatedly told I needed new throttle bodies by this other shop, Poughkeepsie Nissan immediately got to the root of the problem. The throttle body itself was never the issue — my car simply needed a proper throttle relearn, as it wasn’t done properly initially. They also cleaned my other throttle body instead of replacing it unnecessarily, which saved me even more money. On top of that, they completed a wheel alignment, and my car now drives absolutely beautifully. What really stood out was how communicative and thorough they were. They kept me updated every step of the way, explained everything clearly and honestly, and provided a detailed, transparent invoice so I fully understood what was done and why. It was such a relief to finally work with a team that truly knows these cars and doesn’t push unnecessary repairs. After months of headaches, it felt amazing to finally leave with my car running exactly the way it should. I am beyond grateful to Poughkeepsie Nissan and would 100% recommend them to anyone looking for knowledgeable, honest, and top-tier service.

R

Raymond Rentas

I purchased that red Honda Accord sport and it had massive road noise and bearing noise, but they said it was fine. They sold me the car with a massive mouse nest in the engine and blower motor. The actuator that changes the mode of where it blows, face feet floor defroster and its own for the passenger side. That did not work on the driver side as it was blowing cold air in the middle of winter and the blonde young rude service advisor said it’s a Honda thing, I own a new one and it does that. Along with the issues, it was missing the entire front undercarriage and front wheel-well liners along with the rear fabric wheel-well liners collapsing down, opening up the car for animals and water to get in. I immediately told them I do not want this car as they said all of these noises and blower issues were normal. They then found me a used Altima very rare kind with low miles. It had front bumper damage that they repaired but did not do 100% and skipped some important painting spots. Left out the back bumper having a HUGE paint chip that’s Tiffany Blue on it, and the rear upper bumper needing to be painted itself. I test drove the car and it had front wheel bearing noise. They denied it, sold me the car and I told them it was still there. Drove back a week later to take the service manager Vinny for a ride and THEN he says “oh yes that bearing noise.” So it got “fixed” the following next days as I was set up for an appt the next morning. I live an hour away and as I arrive that morning for the appointment they scheduled to NO LOANER vehicle. And was forced to drive back an hour north, late to work and drove back down the next day to try again, and got a loaner. Throughout this entire time my front radar after 10 minutes of driving would pop up saying “radar blocked” And the light would stay on. Their service department swore to me it was due to either it being cold outside, it being dirty etc. Mind you this entire time I have no front radar system, any of its front radar safety systems or cruise control due to this issue. The car upon test driving a week earlier had a clear windshield. When I picked it up it had a big scratch mark from metal on the glass as if the wipers were bald or someone had got rocks or something stuck in the wipers, which they changed and left behind deep scratches I cannot get out unless I claim it on my insurance as the dealer would not rectify this along with my front radar issue, and the back bumper needing work. Weeks later I bring my car to a reputable Nissan dealer to have them put on new tires since Poughkeepsie Nissan would not and they had just enough tread to pass inspection. I was told to come out to the work area and was shown that ALL FOUR OF my RIMS were bent and each rim was layered in wheel-weights so I could not feel it. So now my car feels horrible since it has new tires on bent wheels that the master tech from that dealer 100% says these were sold to you like this especially with the wheels being covered in weights and they have pictures of this also. And my front radar…….well that is supposed to be behind the Nissan emblem facing forward to see the cars in FRONT of mine. All of this talk about mine being cold or it being dirty was another lie. They technician showed me how the sensor is bent and sticking straight up under the hood latch release area so that’s why my front radar message keeps coming on. So now I am stuck with this car needing several repairs and they did not add the wheel warranty on it as we discussed. It was the only thing left out apparently so now I have to pay for 4 new rims, either claim the windshield under my insurance or pay for it out of pocket. Fix the front radar out of pocket if it’s not covered and the sensor alone is over $1000, then do the paint work on the rear bumper and fix the areas in the front bumper they missed. Do NOT BUY ANY CAR FROM THIS DEALERSHIP. If you have one I suggest turning it in and going elsewhere. Please do not suffer like I am and be stuck with a car 1 month later with 52,000 miles on it needing over $3000 worth of repairs.

J

Julia Gerlach

I had my 2017 Sentra towed here for a key fob connection issue. I am from out of state and was in NY for the holidays and my car would not start after changing the battery in the key fob and needed to be able to drive back down to South Carolina. I ended up having my spare key fob overnighted in the mail to me which ended up working so I did not need service on my car, but when I picked up my car. My Driver door handle was ripped off. And an ink pen exploded in my passenger side interior, which I was able to clean but for not even servicing my car how does this happen? I have tried to reach out by filling out their online contact form. I have pictures with Time stamps from immediately upon pickup. I did not go in to talk to them about this. I had to get back down to South Carolina. I drove immediately from the dealership down to South Carolina, and they didn’t even do anything to my car, they just made it worse. So thanks for that at this point, I’ve accepted the L and whatever but maybe think about not taking your car here. Not to mention they had horrible communication skills, I get it was around the holidays but the least you could do is not break my door handle ❤️ thanks sm!