Papaleo's Auto Body Inc NY 12550

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Jess Stone

My car and other cars on my block were tagged with some kind of chalky substance (luckily not spray paint)--I was able to brush some of it off and more came off with a car wash, but the writing was still visible and I was worried about it possibly getting rusty or someone else trying to tag over it. I'm somewhat new to the area and haven't needed any auto body services yet, so I spent some time looking up a few places nearby and went with Papaleo's based on the great reviews. I came in to get more information about cost and what it would take to take care of the problem area. I spoke with the kind person at the front desk (I can't remember her name--so sorry) and she brought Ben out to help me. He shared super helpful information about the spot that was tagged and a couple of other things I had questions about. I appreciated his straightforwardness and willingness to help me understand whether waiting on any of the work off would cause further problems (I was worried about this). They genuinely welcomed me to schedule any time and I appreciated that they weren't pushy or pushing me away (I know my car isn't fancy shmancy, but I love that it works for me and want to take good care of it). The next week, I asked about scheduling the service and they were able to get me in really quickly. On the day of service, I dropped off first thing and it was ready a little before 12. When I came to pick up, the same friendly front desk person was there to help me and Ben brought my car around to show me how it all went and that they were able to get all of the tag marks out, which I was super grateful for. My car looked all around fantastic and I realized as I got in the car and started driving home that they did me a courtesy and vacuumed, wiped my mats (they were pretty salty), and cleaned up the inside, as well. I wish I'd noticed while I was still chatting with them, because I would have wanted to thank them for that, as well. Anyway--long story short, the folks at Papaleo's treated my car and I with the best care. I'd recommend this shop to anyone whose car might need auto body work and if I need any in the future, I'll definitely come back.

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Judi R

I can't begin to say how pleased I am with the way my car looked when I picked it up from repairs from an accident. It looked like I just left the showroom. The service was excellent. I can't recommend Papaleos enough. Absolutely wonderful work.

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Kirkland

I recently had the pleasure of visiting a remarkable family-owned body shop that truly went above and beyond to take care of me. The staff at this body shop displayed an exceptional level of expertise and professionalism. They listened attentively to my concerns and ensured that I felt understood throughout the process What impressed me the most was their genuine care for their customers. Not only did they provide excellent service, but they also offered fair and transparent pricing based on the ability to be able to fix the issue. They took the time to explain the repairs needed and provided a detailed breakdown of the costs involved. This level of honesty and integrity is hard to come by, and it left a lasting impression on me. I highly recommend this family-owned body shop to anyone in need of automotive repairs. Their exceptional service, skilled craftsmanship, and family-oriented approach make them stand out from the rest. I am grateful for their expertise and kindness, and I will definitely be returning in the future.