Jeeps Are Us NY 11590

D

Dan Olson

Ordered my Recon decals from these guys. The price was fair, the shipping was fast. And the Mopar packaging it came in was perfect. I definitely recommend this company.

L

Lisa Wells

UPDATED: A couple of months ago, I gave these folks a 5-star review based on 2 purchases. Unfortunately, my opinion has changed. My first order with them went well so I ordered again, but once I had a problem with my second order, they were less than helpful. The items I ordered did not fit my vehicle as I'd thought they would - when I told them in an email that I ordered these items due to a statement on their website that I found misleading, I received absolutely no response at all. They just completely ignored me. I suppose I could still return these, but I would have to pay shipping and possibly a 15% restock fee (I can't say for sure because no one will answer my emails). All I know at this point is: Ignoring your customer's concerns is NOT the way to encourage repeat business. We are a Jeep family and own multiple vehicles, but now I'll look elsewhere for my parts...

T

Tim Desilet

I ordered a Jeep JK Transmission Cooler (OEM Style) from your website and it stated it would take several weeks to get it, which I was ok with that because I didn’t need it until about that time of delivery. Then when the huge package was delivered it was discovered that the item that came wasn’t what I ordered at all. When I contacted your sales department by phone it took several days for them to get back with me and they said they would provide me with a UPS Shipper to have the item shipped back to your location. I then let them know that the box was to big for me to put in my vehicle so they said they said they would have UPS pick it up at my house and would get the correct item I ordered sent to me. Well the day was set up for UPS to pick up the package and they never showed up. So I contacted your department and let them know that the package was not picked up, so after several days went by another pickup date was set up. This time UPS came by and picked up the package. This went on for several weeks of me having to move this huge box around because it was always in the way and I couldn’t leave it outside because of the constant rain. This was just a long drawn out process that I felt should have never happened. I did finally get what I ordered but way after when I needed it.