AutoZone Auto Parts NY 13495

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Shanel Sims

the one manager ben is real nasty to ppl. i was in a situation tht was out of my control because someone who basically stole my car dropped my car off there and i dnt even live there i live in PA and they sent me a pic and location i tlk to them one day they was ok for me to come get it friday next day he threaten to have my shit towed. like i get it is a business and they have things going on but he was not tryn to be understanding of my situation and the fact that i only knew one person in ny made it really hard and they couldnt move it last night cause it was dead and he didnt care and come to find out he is not even the one who calls the shots he jus wanted to be nasty to me but when i had my friend call he handle it and talk to someone above him and it was ok for it to sit there i literally had to pay 200$ to have it moved safely because i was gone get inpound fees and everything which would of cost me way more cause i would of had to let it sit til like monday or next weekend because most inpound places not open on weekends

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Eddie

I was looking for a product asked one of the Manager's hoping she would help me out but she was rude to start off with rolling her eyes when I approached her to ask where a product was then got told "I don't know, You're gonna have togo down Isle 2 they are there somewhere. I'm not sure" then I asked another guy and they were right in front of me at the checkout counter so I'm not sure if she knew what job she applied for but the Customer Support wasn't what I was expecting when I was on-the-go in a hurry. I will never goto this location again. Herkimer is now my goto spot for any car part accessory or Harbor Freight where the male Associate recommended me togo to.

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Celesa Roach

We went to hard back home for a 3 day drive back to Texas after visiting family and our vehicle battery was dead. A neighbor jumped the car and we went straight to auto zone for a new battery. We had zero tools since we were traveling but Jay and Soup graciously changed out the battery for us! Super grateful to them for their help in getting us on the road headed home! Truly great employees!!!