NAPA Auto Parts NY 10566

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C Q

Counter and dispatch have no idea what’s going on. They make mistakes and don’t inform you. Then they expect you to just accept it. The customer service is non existent. Do yourself a favor. Go somewhere else where they treat you like a CUSTOMER not A nuisance

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matthew hayes

This is the worst napa I’ve been to !!! Last week they overcharged me fo battery and a air filter for a dodge charger Today the parts guy ?? I had never heard of a Chevy starter solenoid a$20 dollar part on there web site tried to sell me a $99 starter instead he said he had to order the solenoid maybe I’d get by Friday by the way there web site says they have it in stock if not they’d have it tomorrow !!! This is the worst napa store I’ve ever been to

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Chris

I just experienced one of the things that is difficult to find nowadays, Great service . I was looking for a part for my car and for some reason it has been very difficult to find. Someone told me try Napa , after a couple of days on the phone with a different gentleman who was nice ordered the part for me . Unfortunately when I arrived at the store it was the wrong part luckily I ran into Bruce who went above and beyond to find what I was looking for so then I ordered more parts that I needed because of his help and ended up saving what would of cost me double at a dealership. Great experience great service and a pleasure to talk too.