Osborne Street Garage NY 12209

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Ken K

My car was towed as I mistakenly parked in a private lot adjacent to Wolf's Biergarten on Broadway in Albany. Driver charged me $135 for the tow plus a whopping $100 "gate fee" plus tax before he would release my car. Had to sign paperwork before I could enter the lot to inspect, then get, my car. Basic extortion. Driver checked off boxes for "too dirty to note scratches" and "misc dents, nicks & scratches" and "front spoiler scratched" -- none of which was true. The car is brand new (bought it a week ago) and went through the car wash that day. Poor signage in the lot -- entire stretch of wall with no signs and the closest one was posted on a wall behind several trees. No mention of gate fees and the address on the sign is wrong. Had to reroute my Uber ride to 1 Erie Blvd. BTW, the "call" for a tow occurred 6 minutes after I parked. My friend's vehicle was also towed. Total big money making scam. Obviously, I won't park there again. Do NOT trust this company. BEWARE!

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Yousaf Sherzad

I recently had a very disappointing experience with one of your phone operators, who spoke to me in an unprofessional and disrespectful manner. In addition, my vehicle was improperly towed, and although I pursued the matter through the court system and won the case, the company has still not fulfilled its obligation to issue the payment ordered by the court. As a long-time community volunteer involved with several nonprofit organizations, including one that I lead. I am committed to ensuring fairness, transparency, and accountability in services that affect the people of Albany. I am prepared to share my experience, along with the relevant documentation, through any appropriate channels. I also intend to inform the Mayor, my Assembly member, and my Senator, all of whom I know personally through my community work. The people of Albany deserve service providers who act with integrity, respect, and responsibility. Whether it is this company or any future contractor, it is essential that the individuals representing these services prioritize the well-being and safety of our community.

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Kayle McNeil

Mistakingly parked in a private lot next to a restaurant and Wolff’s Biergarten because the signs were barely visible (above the level that headlights would illuminate, barely reflective, incorrect information on the signs, and half blocked by trees and weeds). When I called they were rude and told me there were ‘5 signs all around the lot’ but I even had to warn others away from parking there because it is not clearly marked. The guy on the phone told me it would be $243 which is not anywhere near what the signs say, and it would be cash or Zelle only which is so sketchy. The Maps address is completely different from where the car actually is and by the time I finally got there I had to call them again and wait for them to show up (while towing another car) to let me in. They tried to get me to pay and sign the receipt before even letting me in to see my car (and check for damages) but finally relented. On the receipt to sign they marked off ‘miscellaneous scratches and dents’ and ‘too dirty to note scratches and dents’ even though my car was not dirty. I’m pretty sure I now have a scratch on front passenger side that wasn’t previously there as well although they marked that it was already there. Who’s to say they don’t damage cars and then claim it was ‘already there’ after. Complete scammers.