Joseph's Service & Collision NY 11783

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NewYorker786

If I could give more than 5 stars I would give them 100000 stars! They are amazing and they are honest they dont want to steal your money. Weve been going there for around 5 years and every time great we got our rotors replaced both rear and front just smooth like butter no shaking or rocking when we brake. Highly reccomend!!

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cameron pantina

Unsafe repairs, improper hardware reuse, and inflated labor charges This review is for suspension work performed on my 2015 Jeep Cherokee. The front axle nut on this vehicle is a single-use, torque-to-yield, crimped nut. Instead of replacing it, the shop reused the original nut and added new crimps to force it to hold. The nut was badly deformed as a result. Axle nut torque on this platform is critical to wheel bearing preload, and reusing single-use hardware is not acceptable practice. I later had to chisel the nut off, and the axle threads were partially damaged in the process. One wheel hub supplied by the shop (charged around $200) failed in under 10,000 miles, which raises concerns about part quality and/or installation. I was originally told I had the “wrong” hub, which makes this even more questionable in hindsight. During control arm installation, aluminum suspension components were struck with a hammer, leaving visible impact marks. Aluminum arms should not be handled this way, and seeing that level of force used on safety-critical parts was concerning. The front bumper was also reinstalled using self-tapping screws instead of proper factory clips, which permanently damages mounting points and indicates shortcuts were taken. I was told another control arm had only “a little play” and was safe to drive on. When I later removed it myself, the bushing was completely blown out and the arm essentially fell apart. Finally, I was charged $760 for a single control arm, justified by bumper removal and over 2.5 hours of labor. After undoing damage from the prior work, I completed the same repair myself in about an hour and only had to partially remove the bumper. Based on the workmanship, improper reuse of critical hardware, and labor charges, I would not trust this shop with suspension, steering, or other safety-related repairs.

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LGS

This place is the best in the business by a mile!! We have had some work done by him over the years and it has always been perfect, professional and quick but this last time was the best by far. After being in a car accident, he showed up for us big time…towing our car from another state, helping us obtain a rental, dealing with insurance and getting our car fixed. The repairs are always fabulous, communication is excellent and he gives you back the car clean and detailed!!! Couldn’t be happier. Wish every business had his work ethic. Highly recommend.