Matthews Auto Group NY 13850

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Thomas Main

This dealership is horrible. I was sold a used Tuscon 2014 with less than 65k miles. I was forced to buy a $2500.00 extended warranty to close my deal. Within 60 days of purchase the engine in this vehicle blew up. There was zero oil when I checked the dipstick. No check oil or check engine light ever came on. I brought the Tucson back to the dealership, were they kept said Tuscon for over 6 months. I was never connected by the service department unless I called them. They did a shitty job making repairs. The vehicle had been broken into and possibly stolen while at the dealership. I guess I m going to have to sue this place to get my money back. Sincerely Thomas Main

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Christy Coss

My daughter had her car brought into the service station a month ago with a blown engine where it still sits. They were able to get her a new motor covered under warranty but she has a job an 4 kids and that’s her only vehicle so she had to get a rental which unfortunately is not covered. Every time she called to find out how much longer it was going to take she would be told just a couple more days. This went on for weeks. Then finally the motor was in and ready for the test drive and bam that motor is no good have to get another one. My daughter doesn’t have the money to keep paying for a rental car and take care of her kids but has know choose she’s on her own.Her nerves are shot she’s trying to keep a smile on her face well crying inside and there’s nothing I can do for her but they can. I’m begging you get this job done and give my daughter a deal on the rental car. Have some humanity….

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Mariah Salter

This is my second vehicle I have purchased with Matthews and every time it just gets better and better! Lew Russo does an excellent job of making sure your are fully informed on your purchase and truly cares about your experience and satisfaction! He was even willing to cross-sell away from his home store to sell me a certified pre-owned Jeep Cherokee. I couldn't be happier and got exactly what I was looking for in a vehicle! Thanks again Lew and shout out to Matt Arnold for helping me with everything during my delivery :)