Valley Sales and Service LLC NY 14569

K

Katie Hall

Do not recommend at all the communication was terrible and they had my car for over 3 months. The only good thing thay came from it was Ramona turning in my plates before mt license was suspended because I haven't had many cars or had been through this before but honestly she called me and screamed at me and had me in tears. The car was supposed to be done weeks ago and she didnt tell.me the last part came in or that it was done. Lots of ignored phone calls and texts said it would be delivered for 3 days in a row and it ended up getting repoed due to no payment for being out of work for half the summer. Anyways, I had a terrible experience and im sad I lost my car but they were going to deliver it as a "courtesy"... Will never go there again in the future ?

N

Nathan DeNeef

Wish I could give them no star. So got into an accident with a deer and Carson stated he does body work. We decided to give him the chance and never again will we be going back. One of the visors is still completely broke and he told us to bring it back to have that replaced as it was part of the repair. We called Mona and asked for them to make it right. Well almost a week later and we haven’t gotten a single call back with an answer. Car had damage done to roof. Still while driving I can hear something rattling between the roof like there’s a loose piece of metal. Sadly they have already been paid for all the work and it’s not complete. I had another car worked on there and when I received that back I found a mouse nest in my glove box and everything was replaced with used parts causing my one headlight to be different.

B

Brent Jordan

Have had many different vehicles worked on by Carson. Always does a great job and his prices are very fair. He even let me use a loaner car while he diagnosed my truck and ordered parts. The parts took a while to come in. Had the loaner for weeks