TwinState Towing NC 28312

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Brittany Rose

I parked at a private lot in Fayetteville for approximately 5 minutes to drop someone off and run inside briefly. When I came back out, my vehicle had already been booted by Twin State Towing & Recovery. The driver stated my car was “his now” and that I needed to pay a drop fee or he would tow it immediately. When I attempted to walk to the front of the property to verify the posted signage, he threatened to begin towing the vehicle if I did not pay right away. I ultimately paid $85 via Cash App to have the boot removed. The driver would only accept cash or Cash App and refused to provide a receipt or business card. No itemized invoice was given. The posted sign on the property primarily displayed a QR code to pay for parking, with “all violators will be towed” in small print. Given how quickly the boot was applied (the driver even commented that my car was still “hot to the touch”), this felt extremely aggressive and predatory rather than reasonable enforcement. I understand private lots have rules, but the intimidation tactics, limited payment options, and lack of receipt were concerning. Consumers should be aware of how quickly enforcement is applied and the payment practices used.

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monica walker

The Preserve at Grand Oaks –Twin State Towing Tenant Warning If you are considering moving here, proceed with extreme caution. Many tenants—especially Soldiers and Veterans—have had serious problems with both The Preserve at Grand Oaks and Twin State Towing. Vehicles are being towed at a cost of $340 to get them back, for questionable circumstances. Twin State Towing refuses to provide before-towing photos and makes it very difficult to review their policies on release of photos. Twin State Towing employees Constantly patrol around the apartment complex looking for cars to tow, even if the vehicle has been parked for days without issue. Although this is advertised as a gated community, the gate has reportedly been broken for years. Maintenance issues take months to be addressed. Visitor parking is restricted, and guests are forced to pay $0.50 per hour to park, even though there is open space. There are also serious accessibility issues. Handicap parking is limited, poorly marked, and not located near building entrances, raising concerns about ADA compliance. Overall, this property feels more focused on towing and fees than on tenant safety, fair treatment, or basic upkeep. Many residents are frustrated and feel targeted. Please document everything if you live here.

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Amanda Moore

They were very prompt. The lady I spoke to on the was very nice and was amazing!! The young man that towed our vehicle.. was very fast, got everything situated, told us what he thought was wrong!! Would definitely use them again! And wasn’t an outrageous price to tow our vehicle from Fayetteville to stedman!! Thank y’all so much!!