Fred's Towing & Transport NC 27537

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David j

I have had 2 flats in a week. And both times Fred's Service was awesome. Thanks to Jackson on 2/28/26 . The first time the guy was awesome but I didn't get his name.

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Sal Saccoccio

It’s far and few between I give great reviews like this, especially for tow companies. However, I will say that experience I got from this tow company was not what I had ever expected, and probably the best I have ever received in the 35 years of my life. Having wrecked multiple cars, been stuck in ditches, snowbanks, lakes, mud, and more this is saying a lot. Tonight I took a friend of mine to go see if the washout was still there. For anyone who had grown up in Henderson about 10-15 years ago, they definitely know what this area is. Not thinking about it, because we had taken many rear wheel drive vehicles down there before, I decided to take my 2016 Lexus like an idiot. My friend didn’t tell me they had rained severely last night and was planning on raining again tonight. By the time, I figured that out, it was too late. I was stuck in about 10 inches of mud. I’m going to get myself out of it. I wasn’t doing myself any favors I called Verizon, who dispatched Fred’s towing. I had heard bad things and good things about Fred’s towing from 15 years ago. However, I was greeted by Jackson the driver who called me first on the phone, who had a down to earth personality, and built good rapport. I was in contacted by Cheyenne, in their dispatch team and told them where I was stuck and said it would probably be easier to get a four-wheel-drive truck to pull me out. They typically don’t have those, they either have flatbeds or wreckers. Well, Cheyenne, BJ, and Jackson came out there to get me out after hours, and she brought her personal Duramax diesel. Coming down to it due to my location on the road Verizon probably wasn’t gonna pay for it. I was too far off the road. I was in between jobs, didn’t know this, and didn’t have the money to put the bill, which was embarrassing. Cheyenne told me not to worry about it. That is an experience that you do not see much these days. Regardless of the price I will be going to Fred’s towing if I’m ever in that area in the future due to this experience. The customer service is the way it should be

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randy mack

Mario was very helpful and knowledgeable. Understanding of the situation. Was here in no time and was friendly. Great work and pleasant ride from breakdown location to terminal!