Big Joker Towing and Repair NC 27529

C

Cathy Willick

I called with an immediate request for a tow. I had scheduled an appointment the day prior with East Coast Towing but after a day and a half the service was not completed. Tina in the office was awesome and scheduled a pickup within an hour! I got a call from Schrail to let me know he was on site picking up the vehicle!! All around great experience and their price was less than the other place! I'll definitely use them and recommend them in the future! Thank y'all!!

B

Brenda Thurlow

Our car would not start this am and Big Jokers, specifically Sheryl were recommended. Fabulous service. He was her within minutes and was able to start the car immediately. Thank you Sheryl!

l

lissa Brankov

The most traumatizing experience I've ever had. After my accident, my brand-new 2024 car was towed here by the shop owner, who told me he worked with Progressive Insurance. About a week later, I learned that my car had been taken apart without my authorization. He stated this was how the insurance would want to see it. When I called my insurance company, they told me no work should be done until their adjuster inspected. I relayed that to the shop, and the mechanic acknowledged it. The next day, he sent me a photo showing the car reassembled and said it was "all done." At that point, there was no mention of fees or issues. Two weeks later, after escalating my insurance claim, I reached back out. That's when I was told my car had been "repoed" and that I should contact my bank -- even though I was not behind on payments and had never missed one. When I checked with my bank, I discovered: * I was being charged over $3,500 in "storage fees" for just 18 days. * A mechanic's lien with intent to sell had been filed against my car after only 10 days -- something I was never notified about. * Nearly $1,000 in additional towing charges were added when the vehicle was moved to a repo yard. At no point did the shop ever contact me about fees, present me with an invoice, or give me the chance to move my car. This created unnecessary stress for me, my insurance company, the DMV and my bank while we sorted through it. This was one of the most difficult experiences I've ever gone through. Still, I believe there are blessings in everything. Based on my experience, I would strongly caution anyone against taking their vehicle here