Tilley Brothers Body Shop Inc NC 27526

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Chris

Unfortunately I can't recommend this shop. The paint work was good and acceptable but fit and finish as well as error when installing parts is what I'm not happy about. Normally I would give a shop a second chance to correct mistakes, which as a former GM mechanic I'm fully aware that mistakes do happen, but I don't trust the shop now due to poor workmanship and I don't want them touching the car again. -The fender was misaligned to the door with a larger gap than the other factory fender. I'm assuming an aftermarket fender was used but the fender could be aligned much better, at least better aligned to the door. -Plastic trim above the fender was popped out and had a broken clip and missing another factory clip. Surprised it didn't fly off when driving down the road but this caused a noticeable wind noise while driving. -Random bolts and plastic retainers were left in the cup holder. Haven't figured out where these are from yet. -Hood trim near the firewall wasn't reinstalled. Not that big of a deal but still was missed. -The technician glued a plastic panel under the hood back together instead of installing a new one. Either the trim was damaged during removal by the technician or during the accident. -Plastic under the bumper came loose on the first drive causing a wind noise and wasn't reinstalled correctly. -The work order sleeve was left in the car as well as mud all over the kick panel door trim from the technician getting in and out. Not a big deal but should have never left the shop like this. -Had to call to check when the car would be ready after 2 weeks without much of an update (was quoted 4-5 days). They said it would be ready at 2pm that day and I said I would pick it up the next morning but when I arrived they were still trying to install plastic retainers in the fender liner when I arrived. -Was called 1 week after dropping the car off and was informed that the technician thought they could buff out the damage to the front valance instead of painting. Was told this would save me approximately $300 but after coming home and looking at the original quote they ended up charging me for painting the front valance. I could go back and have this corrected but I don't want to deal with them anymore. Most of these are not that big of a deal and I would never leave a review if it was just one or two things, especially errors that I can correct without much hassle such as mud or leaving something in the car. However with so many mistakes on one car, even a cheap beater car, this is unacceptable and as a former technician I would not be happy in the state the car left the shop. I'm going to go through the car and fix everything myself and find a new body shop in the future.

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Janice Lamsa-Bloch

I am so very grateful for the Brothers repairing my vehicle, better than brand new I think ? it's beautiful and drives like a charm. My agent said it were a blessing in disguise that it didn't go down the street where the people were rude. And unprofessional. I can't thank you enough for your kindness and hard work ❣️

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Lex Cook

Pleasant experience with Tilly Brothers. I took my car in for insurance repairs and it turned out great. Best to schedule ahead because they get pretty busy. They took an extra day to do the repairs because they were not satisfied without part of the project turned out which I appreciate. When I noticed a small issue (something was rattling), I contacted them and asked them to take a look and they checked it out until they resolved the issue. I wish they provided more updates but it is a small company without much office staff, so it's understandable.