Auto World Lease and Sales NC 28273

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Greg Bivens

Scheduled and paid for a hitch and install. Arrived to my scheduled appointment and received a text from Frank that he had forgot to confirm the order and we would need to reschedule the install. Since I had driven 40 minutes and taken a day off work for this appointment only to be notified while waiting in the parking lot, I told Frank to just refund my money. It’s been over 3 weeks and he still has not refunded my money. He just keeps saying it’s coming. I finally had to file a dispute with my credit card company to get my money back. Terrible experience.

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Amanda Standley

There isn’t enough characters to write about my excellent experience with Frank. Frank assisted me in a uhaul rental truck for a local move as well as assisted me with ordering/loading/shipping a Ubox for a long distance move. Majority of businessmen typically take a young lady for granted and find loopholes to overcharge as we often are labeled as “ naïve” but Frank was the opposite and an absolute pleasure. He made sure I would be comfortable in the truck I was renting, made sure to share the exact gas I should return the truck with to avoid additional fees, had my truck ready in the front of the line for pickup and ensured I knew all the tips and tricks to arrive safely. The Ubox process is a bit more lengthy and a lot of moving pieces and parts but he was prompt and informative, handled adversity with no run around, and ensured to deliver the level of service promised at the time of our booking regardless of the amount of hands in the pot and parties involved. He placed the order and seamlessly delivered with a narrow time window for our move. HIRE THEM for everything.

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Michael Francis

Customer service done right! I have rented vans from Frank and his team several times. They are always helpful and willing to do whatever is necessary to accommodate what I needed. From after hours drop off to extending my rental, no additional charges or hassle. Just great customer service from great people. I am happy to recommend Auto World Lease and Sales. It is rare to find a company that actually puts their customers first.