Kost Tire & Auto Service PA 18512

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W.B. Jones

Avoid this place at all costs! I’ll take a polygraph test to verify that all of this occurred to me. Brought my vehicle in for an oil change, tire rotation and inspection. Got a call a while later saying there’s a “slight issue” with my vehicle passing inspection. The “slight issue” was I needed new brakes and rotors to the tune of around $900. Go to pick up my vehicle at the end of my work day and the guy says “There was a slight issue with your car. I was about to call you. We screwed up drilling and need to take a part to a machine shop. It’s not going to be ready today. Unfortunately you’re going to need to find a way home.” Thank God these people aren’t in the medical profession because they’d consider stage 4 cancer a “slight issue”. Had to rent a vehicle because I live 40 minutes away (this location is near my workplace). Next day I don’t hear a thing. So I call them mid afternoon to see if I will need a rental for another evening. The same guy says, “I was just about to call you.” I’m willing to bet he was not. How do you not have the courtesy to call someone to update them on your vehicle when you know damn well that person needs to know if he will need a rental for a second evening or not? I blame myself for this latest experience because I never should have went back after an ordeal in October. (Back then they told me I needed something to pass inspection and my inspection wasn’t up until this year. Plus they failed to repair a power steering fluid leak that I asked them to do.). The manager said he’d get me a “Kost Corporate Discount” with Enterprise so I did not have to pay the full price of the rental. I get my invoice for the rental and there is zero discount. Enterprise claimed the “Kost Corporate Discount” would not have helped me. I had to pay the full $100 plus out of my own pocket for the rental thanks to Kost screwing up drilling. Driving home from picking up my vehicle following this latest ordeal and my “check oil” light comes on about 3/4 of the way into my trip. Turns out the plug came out on my trek home and my vehicle hemorrhaged oil for a good 7 miles home. To Kost’s credit, they did send someone to my home to replace the plug and the oil. Again, it should never have come to this. Thankfully, as of right now, my engine is running fine. I will say the gentleman, who did my oil change, was one of the people who came to my home with a new plug and new oil. He apologized and genuinely felt bad. I totally forgive him but can no longer come back to this place. So this latest experience cost me over $100 out of my own pocket for a rental vehicle and a day off from work because I could not drive my vehicle the next morning after the oil loss. Finally, they’re so overpriced on everything. Sadly I had to give them my business the past few years because they’re the closet place to my workplace. It won’t happen again. I’ll take a sledgehammer to my vehicle before I let them touch it again. They’re a terrible combination of complete incompetence and a total lack of courtesy and ethics. Don’t assure me that I’m going to get a discount on a rental vehicle, when I didn’t end up getting one. I emailed Kost’s district manager on a Monday morning to share my frustrations and anger. 48 hours later I decided to file a complaint with the Better Business Bureau because I did not hear back from him. Magically, at the end of the day I hear from the district manager just hours after I filed the complaint with BBB. He claimed he didn’t see my email because he was “traveling at the beginning of the week”. I’m willing to bet he did and chose to ignore it until I got the BBB involved especially being he asked to revoke the complaint if they tried to work with me. Their idea of working with me was three free oil changes and a sliver off of my Enterprise bill. Thanks, but no thanks. Again I blame myself for coming back after my October ordeal.

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Matt S

Woody & Bruce and the mechanics are great. I had a screw in my tire and they had it fixed in less than an hour with great service. The price couldn’t be beat. They do a great job on servicing and inspecting our other vehicle as well. Couldn’t recommend them more.

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Anne Rodzwicz

Found ourselves here in the middle of a 600 mile road trip with an audibly deflating brand new tire. The fellas were quick, informative, and helpful in getting us patched up. They were friendly, showed us their giant sticker ball, collection of tire-puncturing wonders, and local sport team support paraphernalia, and generally were reassuring dog-friendly good guys. If I ever find myself there again, I’ll be a repeat customer. Waiting room was comfy. Free calendars!