STONE SERVICES, LLC SC 29630

A

Alicia Mahaffey

My car ending up here was absolutely no one's fault but my own. This is the first time I have ever dealt with this situation or a towing company. That being said, I could not be more thankful for the lady working in the office. I called her so many times and every single time she was sweet and so nice about the whole process. She broke everything down for me and made it as simple as possible and as a person with severe anxiety, she was such a saint. As much as I hope that I never have to see them again under these circumstances, I really hope the best for this place and their workers. I honestly would recommend them. They have a hard job and its nice knowing that while they have to deal with a lot of difficult situations, they still manage to be nice about it.

A

Ansley Rogers

Great Service & People! Always pick up the phone and help when needed. No matter the time of day! John & his team truly care about their customers.

B

Bre Hook

I would just like to take a moment to say this In the most polite and respectful way that I can. After reading through the other reviews, it’s clear that the towing company doesn’t understand this: Yes we were informed of the parking passes a week in advance, but we only were able to get them starting on Tuesday and then we began getting towed Wednesday night at 6 PM. yes, people are frustrated when they come into the office, but they try to come in there with respect and grace and then are spoken to disrespectfully by the front desk, that’s when the attitude changes and you get angry customers who raise their voices and change their tone in return. It is also in (i’m not going to name the complex) that apartment lease that guests are allowed to park in driveways without a proper parking decal. it was mentioned that we would have guest decals for parking (even Though we were not given any new contract for these new parking arrangements) but we have yet to be given a guest decal which we have been promised so to tow people’s cars out of driveways without allowing us to have proper parking decals is a breach of contract with our lease. I understand that’s not fully on y’all because you have a contract with our apartment complex, but it can fall back on both parties. furthermore, the lack of respect to your customers when replying to these reviews and constructive criticism is mind boggling.