Advance Auto Parts SC 29385

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Toddy the Mechanic

So I needed a key for a lock lug nut, but wasn't sure of the size, or the exact number of splines. I bought a Dorman Spline drive key just using visual observation, as Ii wasn't sure the size of the lugnut. The package was sealed tight and I was forced to cut it open to get the key out. I went outside to slip it on the lug, and it didn't fit. When I went back inside to try and exchange it for the next smaller size, I was denied an exchange. Oh well, $13.99 down the drain. So I went ahead and purchased the next one, hoping it'd be a better fit. It didn't fit either, and it costed $21.99. I spent over $75.00 in other products while I was there, so I figured the staff would be kind enough to give me a refund, as I am a regular customer. The staff wasn't rude, however they just said "Sorry!" I went right next door to the competing auto parts store, and they had the same product, except with snap tight packaging, and I was allowed to take it out of the package, take it out side accompanied by the sales representative, slipped it over my lug to insure a good fit, before I had to pay a dime, and what do ya know, this Dorman Spline Dive Key fit my lug perfectly, first try. Please with the service I went in and purchased this product from the rival competition and was very satisfied with them, and very disappointed with my local Advanced Auto Parts, to which I was a loyal customer. Below are the two keys that I waisted close to $40.00 for that I couldn't use. The one I purchased from O'Rileys that I was very satisfied with, especially the friendly service, is out in the toolbox in the truck of my car. I'll be keeping it. I guess since Advanced don't do refunds I will try to sell to get some of my money back that I was denied a refund.?

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Josh Bennett

Went to get a battery replaced with a warranty and had the receipt and everything and they told me I had a silver battery instead of red and I had to go to the advanced I got it from the manager sucks there…come to find out, the whole time I had a red battery. Greer advanced auto is so much better!

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Allan Smith

When checking cashiers hit accept button for warranties you may not want. Then when you need to use a Warranty they have some lame excuse why they cannot honor it, especially batteries.