United Auto Delivery & Recovery TN 38017

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Whitney M

Dealt with this company in Las Vegas and it is the very image of Las Vegas. Disgusting, dirty, lazy employees, do not care to help anyone. Only open Monday through Friday 10-3 and you have to make an appointment. The unprofessional manner of this company is unacceptable. I have no idea how they are still able to operate, let alone have the right to be in possession of someone’s vehicle. The negligence in handling someone else’s property and being paid for the damages they cause should be illegal. Every employee should be ashamed to work for this company.

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stef Silverio

Emma from consumer relations was so unprofessional and condescending. My vehicle was damaged during a repossession, and of course they won't take fault. I assumed that would be the result based off the research I did on this company. That's not what my complaint is about. My issue is with the way this lady handled it. She could have approached the conversation of my denied claim with a little more empathy, she had the power to de-escalate the situation. I knew she had poor customer service skills the momment she answered my call. When she asked for my full name, she had the nerve to say " the who". I had to repeat my name as if she didn't hear me clearly the first time (I have a really long ethnic name) kind of felt like she was discriminating. As someone who works for a financial institution as a QA reviewer for our call centers, I'm shocked she's in a position were she has to interact with customers (yes, I'm considered a customer Emma). Of course this company isn't in the customer satisfaction buisness, which is understandable considering they are a vehicle recovery company so not sure what I expected lol.

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Kenneth Scruggs

Poor work quality, never professional about there work. They break all your stuff there all in all just a bad work company they need some adjustments fast or there gonna get sued