James Auto TN 37075

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John Robus

If you get towed here after a wreck be prepared for a whole bunch of fees you aren't told about until you go to pay. What was though to be a 200 tow bill was was 475. Multiple conversations and never informed we were being charged daily just for our totaled vehicle to sit outside in a vacant lot. Would have taken care of it a lot sooner had we known and saved a lot of money.

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ShaolinConcepts

I feel Ripped off ! I was in a wreck on Saturday, March 8 to which my car was towed to this lot. It was picked up on Friday the 14th to which I was charged $539.19 . That is $125 for the tow, $12.50 for their fuel charge, a $75 cleanup fee, $95 for an administration fee and a storage fee at 30.00 per day for seven days coming to $210 reaching that grand total of the $539.10 I can understand the tow of $125. And six days of storage at $30. Because I picked the car up on that Friday that I’m being charged an extra day of storage for. The fair price would be $305. However, The extra $30 charged for the day I picked it up, $ 75.00 clean up fee (There was no cleanup on my car with this wreck ) , And a administration fee of $95 for what?!?! Seriously, a grand total of $212.50 Of ridiculously added charges. I called and spoke with Gina as to my concerns and to see if anything could be done to which she told me plastic was put over my windows as the cleanup fee (there was no plastic put on my windows and I have pictures to prove it ) . I then asked to speak to the owner who she wouldn’t tell me who he was And that he would not speak to me and then she hung up on me. This is not good business and I would not refer this place to anyone. She said they are contracted with the city of Hendersonville to charge these fees. I believe the city needs to be informed, and some changes need to be made of this is the situation.

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Stefanie Doemel

If I could give more than 5 stars I would! Allen C. towed our car 200 miles tonight and provided exceptional service, and proactive communication! He was even willing to give us a ride so we wouldn't be stranded far from home! If you ever need help between Nashville and Atlanta - he will take great care of you!