Norrod Garage Inc TN 37110

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Windy Cash

Worst place ever to take your Auto no matter what auto you have!!! Check my truck in to have it serviced twice in $700 later still the exact same thing plus I was minus a few parts on my truck! They have no idea what they’re doing. Mechanics are extremely dishonest. The sad part is they were recommended by Napa!

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Ozzie Gorbitz

Brad was very friendly and I'm sure that on older vehicles they do a great job. I brought in a newer vehicle with shifting issues and was told that it's an electronic issue and i should take it to a dealership. When I dropped the vehicle off, I told them all the issues I noticed as well as describing a noise I had heard - a day later, they had test drove it, mentioned a completely different noise which was unrelated to the issue, and stated "I didn't hear it, I wasn't paying attention to it".... The noise in question was the sound of gears rubbing against eachother - this was a new sound and it was something that should have been noticed in my honest opinion. I asked them if they looked under the truck at all, to which they said they did not. They charged me the fee for looking at it (which was very reasonable, although nothing was done) I decided to take it to another shop, who looked at the vehicle, found that the transmission fluid was low due to a slow leak, and fixed the issue entirely. I was shocked that they didn't even look at the bottom of the vehicle or take the time to hear the sound that was actually related to the issue. And to blame everything on electrical issues despite the sound of gears rubbing eachother wrong was shocking to me. After looking at the vehicle and taking my money, they stated "this vehicle is too new for us to work on anyways". That would have been appreciated to know beforehand if they weren't even capable of working on it had they discovered a serious issue. I'm giving two stars because they were friendly.

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Mike Spanjer

Brad is a very experienced and knowledgeable mechanic. I have had small work done there like replacement window and oil changes, and big work like and engine swap. Never any issues with the quality of work, and the pricing is reasonable. That said, the parking is not great and you need to be careful getting back on the road here, and any vehicle left overnight is likely to be visited by rodents. Not that its Norrods' fault; critters are just unavoidable in that area.