Smith's Auto Repair Towing In Recovery VA 24354

D

Derek Goff

I called this tow company for a simple job. Nothing complicated. What I got instead was hours of waiting, constant excuses, and zero respect for my time. I was repeatedly told the truck was “on the way” or “almost there,” which was clearly not true. Each update just reset the clock and kept me stuck, unable to do anything else with my day. When JB Smith got involved, I expected the situation to improve. It didn’t. His attitude was dismissive and defensive, like the problem was my fault for expecting the service I was promised. No accountability. No apology. Just irritation that I dared to be frustrated after being strung along for so long. This wasn’t a one-off delay — it was blatant mismanagement and terrible communication. If you can’t meet your own timelines, be honest. Don’t lie to customers and hold them hostage all day with fake ETAs. By the time the tow finally happened, my entire day was already ruined. And for what? Completely average service delivered hours late with an attitude to match. If you value your time, avoid this company. JB Smith runs a business that overpromises, underdelivers, and treats customers like they don’t matter. I wouldn’t call them again under any circumstances.

R

Rolly Alcantara

Great and memorable experience with Daniel and JB. I had an accident while towing a trailer and they took good care of me. Very good and honest people. Highly recommend their services

M

Michelle Curlin

Great experience with Smith’s. I was near the halfway point of a 10 hour trip with my 3 boys when warning lights appeared on my dash. I am so thankful I found the good reviews about Smith’s. The Smith’s men were polite and helpful on the phone and at the garage. They gave me good advice, fixed one issue, and I highly recommend their services.