Crystal Ball Towing and Recovery, LLC VA 23666

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Virginia Martin

Over the last 6 months we've had to call for a tow twice for ourselves and twice for friends. Every single time Crystal Ball Towing has been our top choice. Jay is efficient, knowledgeable, polite, on time. We've called very late at night, in freezing temperatures and asked for help that goes beyond what just a stranger might do and this towing company has answered our call every time with amazing customer service. Prices are extremly fair and lower than other local companies Ive looked into. Im confident should I find myself in an emergency on the road that this company would come to my aid and be happy to do so. I can not recommend them more. Thank you so much to the owner and staff! Youve made a few really stressful incidents just a little more bareable.

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DeSean Brown

I requested a simple record for my 2023 car accident — the tow-truck dispatch time. The man who answered was immediately disrespectful, told me to “get over it,” hung up on me, and even blocked my number. When I called back, he called me “crazy” and hung up again. Another employee eventually found the record on file, but still refused to release it at first. She said we had to pay, then changed her mind and wouldn’t provide it at all. This was basic documentation needed for an insurance appeal. The staff was rude, unprofessional, and hostile over a straightforward request. I wouldn’t recommend this place for anyone expecting respectful service or access to their own records. Update: Your reply avoids the only part of this situation that matters to anyone reading. Your staff located the record twice, refused to release it, told me to “get over it,” hung up on me, and blocked my number. When I called from another phone, I was called “crazy.” None of that appears in your explanation. And to clarify one last point: I specifically asked for the date and time of the tow. Your staff found that information twice, yet still refused to release it. Claiming I never asked for it simply doesn’t match what happened. This wasn’t a random request. It was for insurance documentation tied to a denied claim from a life-threatening accident. By law, I have five years to obtain records for reimbursement. That is why the document was needed. Your second staff member also found the same file, claimed we had to pay for it, then changed the story and still refused to release it even after the insurance agent confirmed they did not have it. The document existed — the issue was your employees choosing not to provide it. Whether the car was registered to me or to my parents (who bought it for me as a graduation gift) does not excuse the hang-ups, the blocking, the shifting explanations, or the refusal to release a record you clearly had. Your response simply avoids all of that. The lack of empathy, accountability, and professionalism shown in this situation is exactly why this review is here — so others understand the conduct they may encounter when they request documentation.

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Scott Parks

Crystal Ball Towing and Recovery, LLC went above and beyond when I needed help with my brother’s truck. From the moment I called, their professionalism and courtesy stood out. They arrived quickly, handled everything safely, and took the stress out of a tough situation. Monte was knowledgeable, respectful, and made sure we understood every step of the process. It’s rare to find a company that truly cares about people as much as their work, but Crystal Ball Towing does exactly that. I can’t recommend them highly enough—five stars all the way!