One Stop Auto Service VA 24343

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Jessica Robinson

If you would of asked me a year ago, I would of told you this is the best garage, we willingly have traveled over 30 minutes each way when we needed anything done to our vehicles, sadly today my entire opinion has changed. Over 6 months ago, we dropped off my finances truck to be looked at due to the power retarding. The first two months we waited for them to fix a timing chain which wasn’t the issue, after that they suggested we just get a whole new engine (however none of this was informed to myself or my fiancé, the owners of the truck, the owner would only reach out to my MIL who has been going there a few years and would only talk to her about the issues, were 24 and can handle this type of thing lol) well another 4 months later and the truck still isn’t fixed. After numerous calls and visits in, all we kept getting told is “we’ll have to get back to you” or “we’re trying to find an engine” turns out that even if you call weekly, somehow everyone “forgot” they needed to work on the truck. We finally informed them that we would be picking the truck up and taking elsewhere. Even though we were told by both the head mechanic and the owner they would just “eat the bill” since they kid-diagnosed the issue, we were then told that the bill was well over 2k but they would drop the labor charges and still pay for them trying to fix the issue incorrectly. After paying the ridiculous pricing to get our vehicle back, I go to see the truck was full of trash that I happily gave them back and the owner tried yelling at me because “there’s no way I remember if we left trash or not” when it was a bunch of stuff we don’t even eat (was unable to take all pictures of trash due to owner coming down and starting his crap), the engine cover wasn’t even put back on and there was a mat like thing under the truck that wasn’t clipped back in place that I had to fix before we could leave. When I brought that up to the owner that they didn’t put the truck back together, I disrespectfully was told “aweeee poor thing” while on the phone with my fiancé and his boss. They both start cussing because how are you going to act like that? If you have an issue, please take your vehicle elsewhere, this place has turned into the biggest joke and money game I’ve ever seen.

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Curtis Yant III

So how many businesses that you deal with that? You would be willing to give them your debit card. The pin number to your debit card. Your bank account and the information for your savings and walk away for a couple of days and have no concerns. So if you want someone who will treat you kindly respectfully do work, that is beyond reproach and make you feel good about yourself in the interim stop. By one-stop Auto Repair But be sure to take flowers and candy

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MT Photography

I was traveling and had some problems with my vehicle. I had it towed here and Jeff and the team was awesome. Tina told me to have it towed there and they would do what they could to have me back on the road. Jeff was very hospitable and they guys did great getting me back on the road. I was 6 hours away from home. If you need services, definitely use One Stop!