Craftsman Auto Care VA 22101

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Carlos

I brought my truck to the McLean store on Saturday late morning because I was hearing a thumping sound from the tires. Even though the shop was busy, Steve immediately took my information and made sure I was taken care of. He asked me to leave the car for inspection and even offered to drive me back, which really reflects their strong customer service. A few hours later, I received a detailed inspection report by email. I was genuinely impressed with how thorough it was, including pictures. I have never received a report like this before, and they provided it completely free of charge. The issue turned out to be minor. There was a bolt in the front passenger tire, and they patched it quickly for a very reasonable price. They also recommended future maintenance items and provided estimates, but I never felt pressured to do anything that day. Overall, it was an excellent experience. It was my first time using this shop, and I will definitely be returning from now on.

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Eric Anderson

Had a great experience here getting a pre-purchase inspection. The staff were friendly and helpful, the work was thorough, and they got me in and out quickly. They even pointed me to a good restaurant nearby while I waited. Exactly what you want from a shop — honest, efficient, and easy to work with. Would definitely come back and recommend to others.

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Everette Orr

We have great respect for the McLean Craftsman Auto Care, and we plan to only use Craftsman to service our car in the future. We brought our 2020 Honda Fit to Craftsman today for a second opinion on dealer recommendations for $2,000 in repairs that required "immediate attention". I was suspicious because I had just paid the dealer for a 130-point inspection six months ago when I bought the car, and the dealer found no problems at that time. Now, six months and a 2,000 miles later, during an oil change, it did not seem likely that the dealer could find $2,000 in problems. Craftsman examined and took pictures of each item of "recommended" repairs to show that nothing needed repair, and Craftsman explained each item to us. I've read that dealers now make most of their money from "maintenance and service" so there is a lot of unnecessary "upselling". In addition, Craftsman pulled up service records on our car from Carfax to show the extensive service that our car has had, which was well earlier than suggested by the manufacturer. For example, a recommended "cooling service" had just been performed a couple of years ago, and well before recommended by the manufacturer. Here's why a high level of trust and service in especially important to us. We want a professional and trusted relationship with a qualified car repair shop because my wife and I are older, and I especially want to protect my wife in the event I pass away before her. I want her to always have the car in excellent running condition and for her to have excellent professional regular service for her car, and we believe that Craftsman is the best choice for our car. We have the highest regard for Ray Knight, the Manager, and his professional team