R & C Towing and Heavy Hauling LLC VA 24324

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J&J

I contacted AAA for a tire change and inflation. Stranded on the shoulder of I-81 in the dark with a blown-out tire, I felt relieved once Josh from R & C finally arrived. To help the process along, I lowered the spare tire from underneath the van and had the wheel key ready for him to remove the lug nuts. He got right to it and provided swift and friendly service. I mentioned to Josh that my spare hadn't been touched since I bought the van in 2018 and that I was concerned about low tire pressure. He said he could tell it was fine and that inflating it wasn't needed. While wrapping up, I asked about the spare tire pressure again, letting him know I had a 14-hour drive ahead of me. He assured me again that it was okay. It wasn't. Beyond the hassle of stopping again at night to inflate the spare, being sent off to drive on imbalanced tires is dangerous. The spare was off by 25 psi. Trusting a professional to provide a complete service, only to end up finishing the job yourself, is disappointing. I only knocked off 1 star because I understand that we all have "off nights," and Josh was very gracious during our interaction. Edit: Josh lost one of my lug nuts. Knocking it down to 2 stars and I regret giving a tip :/

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Virginia Turkey Hunter

Transmission issues with my truck made it non drivable. Within 45 minutes of the call they had my truck picked up and to the garage. 10/10 recommend. Very friendly folks as well.

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Samantha Abbott

I really can’t say enough nice things about R & C. They went out of their way to help us at every step. More than affordably priced. Fair and honest. The sweet receptionist who seemed like she may actually be the owner, was a breath of fresh air. Rarely do you find someone so kind and helpful these days. If my car ever breaks down again, I hope it’s in the Wythville/Draper area. I’m gonna call R&C every single time!