Advance Auto Parts VA 23662

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Richard Abernathy

MELISSA IS AMAZING. FRIENDLY, KIND, SUPER CHEERFUL AND HELPFUL! AMAZING CUSTOMER SERVICE! I was on the hunt for car detailing SUPER CLEARANCE deals that have been posted on recent FB groups. I was able to find many items still on the shelf and acutal priced LOWER than the printed clearance tags. I got everything you see for $25 out the door! LET'S GOOOOO! ??✌?✌?

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Robert Boland

Alex was awesome! Friendly, professional and did a great job explaining what was going on with my car battery while performing a test, all in freezing weather. More businesses would benefit from the quality of customer service he provided during my last visit.

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Holly Spicer

I went to Advanced Auto Parts to buy a new car battery, and I’m really disappointed with the service I received. The battery I was going to purchase did not require professional installation—it was a simple, standard drop-in replacement that I could have easily installed myself. However, when I asked for their help with the quick install (something most auto parts stores are usually happy to do), they refused. It wasn’t because of any safety issue, or under staffed or complex setup—it was a basic battery for a regular vehicle. Instead of helping a potential paying customer, they just turned me away with no explanation other than “we don’t install those.” To make things worse, I called customer service afterward hoping they could explain or help resolve the issue, but they were no help at all. I was basically told there’s nothing they could do. If you’re expecting friendly customer service or basic help after buying a product, I’d recommend taking your business somewhere else—like AutoZone or O’Reilly’s—where they actually assist their customers.