Advance Auto Parts WI 53040

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Viviana Trejo

The worst experience I’ve ever had, will not be returning here again. I came in 30 minutes before close, as I needed some rotors to get my brakes changed that same night. I had placed an order 45 minutes before coming in, as I wanted to make sure it was quick in and out, since I was aware I was cutting it close with their closing time. Reason for placing an online order was due to there being a promotion for 20% off that could only be redeemed through an online purchase. I let them know I had an online order, making sure to show the confirmation message as they had let me know it wasn’t showing up on their end. I let them know I had to step aside to check why it wasn’t showing up and as long as I wasn’t charged, I would just be purchasing them in store. Mind you this was a nearly $300 purchase so I needed to make sure my card hadn’t been charged from the online order. As I’m on the phone checking, they start speaking at a loud volume where I can clearly hear them. They’re talking about how they just knew I hadn’t pressed the place order button to send the order through (mind you I already had a confirmation message saying my order would’ve been ready 30 minutes after the order was placed) and how I was making it so hard when I could just easily buy them in store. You could clearly note that they were inferring I was very stupid, at a volume letting me know they wanted me to know how they felt towards me. My order had been cancelled before I got there without my knowledge and no reasoning as to why, so I turned around and just bought them in store. Last note, when I walked in they were standing around doing nothing and I spent less than 10 minutes in store, left 20 minutes before store closing.

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James Christianson

Will skip the details, but must commend the excellent Customer Service i experienced at this store. From the initial call, through the diagnosis of a "Service Engine " light the Customer Service was truly 5 Star. They could have easily recommended replacing battery, and Customer Service was so good, I would gladly bought one. I felt they all appreciated the fact that I came to give them money, that pays their wages. My issue was resolved following Managers advice.

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Jackie W

There is a new general manager here and he has a salt and peppered beard. It’s not only extremely helpful to myself, but to other customers. Was there alone and greeted everyone that walked in said he would be with them as soon as he could helped everyone promptly. Even gained compliments and was a human I’ll come here any day.