RockAuto, LLC WI 53719

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Rich Edwards

I have ordered from Rockauto a few times before with no issues, this time however the part, a simple turn signal socket is not the same as what is on the vehicle. They will refund the part but not the original shipping and only half the return shipping. Since you cannot talk to anyone or provide photographic proof that the parts are not the same, I am stuck buying it somewhere else and have paid to ship it here and to return it. It is a shame when there really is not customer service. Lesson learned, do not trust them or buy from them because they really don’t care about you.

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Michael s

Ordered rotors and brakes that were shipped 11/03/25 installed them on my jeep compass on 11/16/25. They were installed by a master mechanic, on 12/30/25 horrible grinding and vibration started. Took the jeep to the same mechanic on 1/2/26 the passenger side pad was completely obliterated with zero pad left, the driver side had less than half pad remaining. Unsafe inferiority as to products. I initiate a return with pics and proof and they expect me to pay more shipping both ways to return the pads, then they will send me an exact replacement. Yeah, thats not happening why would I put a product with proven failure back on my vehicle. I'll stick to autozone from now on. Do NOT purchase parts from rockauto as they sell very cheap and foreign products

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Robert Wellman

I like everything you do. I rebuild cars and count on you to be my first go to. I'm a realest and don't expect that you can do everthing to meet the needs of every customer. The cost of shipping today is the one thing that causes me to use my local supliers. If there was a way to help in that area it would be fantastic. Thank you