Advance Auto Parts GA 30022

T

Tania

Lady didn’t bother looking at my picture to help me. Pointed to air and went ahead and answered the phone instead of helping the person who was there first. Pointed to something I didn’t want. Found it myself. But she is too easy to ask the white msn coming in if they need help. Useless people.

H

Hogan Ahn

I’m a DIY mechanic and I’ve been coming to this Advance Auto Parts for several years. I came in recently to purchase a replacement for a battery I bought here in 2022. After testing it, the counter associate informed me it was still under warranty and began processing a free replacement. I hadn’t even asked for a deal; I was fully prepared to pay. Unfortunately, the manager (Anton) came over and began berating the associate right in front of me for honoring the warranty. He then questioned my driving habits and complained about having to "answer for" the warranty claim. He made me feel like I was doing something wrong by simply accepting the warranty that comes with the product. I appreciate the clerk's help, but the management here is unprofessional and disrespectful to loyal customers.

T

Taylor LaFontaine

My Mustang needed a new battery and John helped me get it replaced under warranty and swapped it for me in a very timely manner. Super respectful, knowledgeable, and seems like he genuinely cares.