Advance Auto Parts VA 22030

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DolChoi Cello

I visited to replace my car battery and key, and the staff member, Darrin (apologies if I’ve misspelled his name), did the work quickly and efficiently! He was very professional and kind, paying close attention to detail during the battery installation. I will definitely return next time. Thank you!

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Steve Bondy

Ahmed H was extremely helpful to me in selecting and changing the wiper blades on my car. He was friendly and had a big smile throughout the transaction. Because of Ahmed, I will definitely return to this location.

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Michael Tembrina

Avoid this store and go to the one down the street across from the Harley Davidson or better yet go to the AutoZone across the street next to the Wells Fargo. In brief, the general manager (I believe his name tag said Ahmed) was rude, condensing, and a poor listener. I went into the store to return two items (headlamp bulb and rear windshield wiper). Both were the wrong items for my Kia Sorento (which were poorly recommended to me by other cashiers earlier in the day and were the wrong parts for my model and year). When I attempted to explain to the general manager why each part was wrong, the general manager did not listen, interrupted me, and made me feel that I did not understand how to install the part or configure the connector piece. He seemed tired and annoyed. He’s the type of person who should no longer be running a store since he has lost any sense of good customer service, and is probably to old to handle the day-to-day life of running a local car parts store. In fact, there were 4 other people in the store at the time (one was also a return that seems to be a bit contentious). I will be calling customer support to report this example of unprofessionalism, rudeness, and lack of good will. I will never enter into the store again. I will take my business to the other Advance Auto Parts down the street, or better yet go to AutoZone where I have never had a problem.