Advance Auto Parts SC 29063

R

Ricky Sanders

Just wanted to recognize Zach and the young lady at the front counter of the St. Andrews Road Advance Auto Parts store in Irmo, SC for their great customer service during my visit on January 25, 2026. They ensured I got the exact wiper blades my wife requested, installed them on the vehicle, and even took the time to speak with her over the phone having a little fun that truly made her day. We really appreciate businesses and employees who value their customers.

c

camille carpenter

This is a complaint against the St. Andrew's Advance Auto store. I made an online purchase on Saturday 12/20/25. The confirmation text and email i received stated that my order would be ready that evening. While waiting I received a call from a store employee named Al. Al informed me that in spite whatbwas posted on the Advance Auto website, they were out of stock of the Meguiars Show Case car polish and that they had to get it delivered from another local store. Al said that it would be at his store the next morning (Sunday 12/21/2025) and that I could pick it up. However, I was not able to make it to the store that day. So I called Monday morning before making my trip there to retrieve the item. A older female manager stated that the item was not there yet because in spite of what Al told me, deliveries are not made on Sunday. She stated that the item would be there at 11:30am. When I got off the phone with her, I was not satisfied with the results and wanted a resolution. The male employee stated that the item wouldn't actually get there until after 130pm. I stated that since I am being greatly inconvenienced my being misinformed multiple times, could they do a free delivery.... and they said no and quickly rushed me off the phone. So I have made my complaint through customer service by phone and now im making by text. I am expecting to speak to the district manager.... and I better get that call! Otherwise I will continue to let my complaint known! This was at 10am 12/22/25 Update as of 12:54pm on 12/22/25.... Supervisor stated i would receive credit for my purchase through email and I am to receive a call from the district manager. As of yet nothing has come to my email and I have yet to receive a call from the district manager. I will call into the professional service line everyday until I receive the credit I was told would come to my email and that I talk to the district manager.

M

Mike Jones

Zack was very helpful and knowledgeable about batteries and suggested wipers, which I forgot able. He got me installed and carried on a good conversation while he worked on my car. Very rare nowadays at these parts stores that you have someone that knows what they are talking about.