Gerber Collision & Glass SC 29063

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Blake Gibbons

Car never drove the same and they BANNED me when I asked if it was safe! This shop was referred to me by insurance after I was hit in the front fender and wheel area. Based on the reviews, I expected a reputable operation, but my experience was the opposite. The initial estimate included a charge for rear paneling despite there being no damage at all to the back of the car. When I questioned this, I was brushed off with the response, “we don’t just charge for nothing,” and quickly dismissed. I waited about three weeks for my appointment and was told the repair would take another three weeks, yet they “completed” it in half that time and barely provided any updates. When I picked up the car, I immediately noticed issues. The interior was dirty and the car drove worse. It was louder, the AC made a harsh growling noise, and the hood rattled at idle. Within days the handling continued to decline. I contacted State Farm, who attempted a three-way call with Joe Hudson’s, but the shop refused. When I later convinced them to inspect the car, the staff quickly turned hostile. During the test drive, which they tried to exclude me from, they told me they were “only obligated to fix cosmetic issues.” When I asked if they could provide written acknowledgement of my complaints or confirm in writing that the car was safe to drive, they flat-out refused, saying “we don’t do anything in writing” before ordering me to “get the hell off our property.” My car never drove the same after their so-called repair. In fact, it actually drove better while damaged than it did when I left their lot. I regret ever bringing my vehicle here... **UPDATE** After taking my vehicle to the Hyundai Dealership, it was discovered that my engine air duct was missing yet Joe Hudsons billed insurance for a part they never reinstalled! The Hyundai dealership directed me back to this shop for re-repair and when I called for a warranty reinspection, they told me they were not going give me one as there’s “nothing wrong with my car” without even looking at it. They then told me that they heard that I was talking to other body shops and that they didn’t like that and hung up the phone on me. When I let insurance know about this, they called Joe Hudson’s and called me back saying not to return for my personal safety. TLDR: DO NOT TRUST THESE SKETCHY “MECHANICS” - THEY WILL RUIN YOUR CAR!!

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Mike Sterling

Good experience for the repair of my truck. Customer service was great. Easy initial contact and was kept up to date on the repair and completion. Truck looked like new when they were finished.

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Vicki Amick

Joe Hudson's completed a collision repair for our Company Vehicle. We were impressed with their communication and service. The estimate and repairs were completed quickly and efficiently.