Advanced Truck & Auto VA 23047

D

Dawn Chambers

Do not do business with this shop! Warning about Advanced Truck & Auto in Doswell, VA. We broke down at the Love’s in Ruther Glen, VA. We called to have us towed to the Boss Truck shop a mile down the road. Anytime Towing picked us up and suggested to tow it to Advanced Truck & Auto. We like to support local businesses, so we said sure. It took about 15 minutes to diagnose the problem of replacing all 6 injectors at the cost of $13,000. We just put $20,000 in repairs in her, so we said no. We took a rental car from Richmond airport to pick up our other truck, in Ocala to come back to get our truck and load. As we were heading up with our other truck, we had to have it towed to our shop in Ocala, FL. After it was fixed, we headed up to get our truck and trailer. They were closed Saturday and Sunday, so we picked it up on Monday. However, we had to pay a storage fee of $200 a day, so we had to pay a total of $1200 just for the storage fee, and pay another 500 to get the broken down truck towed to Doswell truck stop. Please, if you can help it, save yourself from the same nightmare. On a side note, we wanted two of the good tires from the broken down truck to replace two on our other truck. They quoted us a price of $750. Doswell truck stop did it for $35 per tire. Once you go in, look for a hosing!

m

me me

There is no option for 0 stars, otherwise, that is what I would rate this business. I had an accident with my travel trailer (front axle and scissors jack damage) on June 27th, travelling home to PA from NC. The tow company said they were taking it to a place "that could fix it", but didn't tell me that it was their sister business. In July, I was told that they were still trying to figure out whether they could fix it, but thought it should just be totalled because they said the frame was bent. The frame isn't bent, the shackle is twisted a little where it meets the frame. The insurance adjuster insisted it could be fixed. As of the first week of August, I hadn't heard anything from the shop, so I called to check the status of the repair. The guy I was working with prior (Ken) had quit his job and gotten another one, and the new guy (Andy) was not up to speed on my RV. He said they had told the insurance adjuster the day before that they were unable to fix it. He also said that there was a bill of $218 for them to look at it, and was making noises about storage fees. $218 for looking at it doesn't equate to keeping my camper for 7 weeks. So now I had to get it out of there and find someone who could fix it. The adjuster (Progressive Insurance) sent the shop a screen shot of where he had processed the invoice, but they would not release the RV until they had the check in their hot little hands. The RV was finally released on September 19th, but the shop told the tow company that it could be towed on the rear axle alone (it has 2 axles), so I am now concerned that their bad advice has compromised the rear axle, and am not comfortable that it will be highway worthy now. DO NOT use these people - they were not forthcoming in their dealings with me, and just viewed me as a source for making a quick buck.

M

Marlie Lebaron

They were amazing they took care of me and didn't try to charge for parts that I didn't need. She got me in quick and were very understanding to my situation thank you again .