Advance Auto Parts NY 11379

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x apologiez x

This store has gone downhill fast. Customer assistance isn’t prioritized and not enough workers. The new management this store has are lost can’t find parts, can’t second source parts, can’t cross reference parts. You can walk into the store right now and price changes haven’t been done so you cannot rely on the labels to give you correct prices. The management there are abusing their good employees and little by little they are no longer being seen in the store. Which is a disservice to the customers DIY and Pro. Corporate really needs to look into this before Middle Villages local auto parts store loses more business and mainly from loyal customers.

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Triviality

My name is Thomas and I came in buying a g70 jumpstart kit upsolld to me by someone who didn't understand my issue. They charged me on-site and told me to come in later and there would be no issue because the kit was not on site . There was issue. I showed up and the part marked delivered never even existed from the supplier. The gentleman who was working at the time, Kristian, had no fault in this issue, yet solved my issue to 1000% satisfaction. He got me a much cheaper model of jump start kit that applied to the issue, but only after calling person after person. I wish him nothing but the best for the care he put towards me and appreciate people like him in this world

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tlatoaniserg

These guys at this location have 0 idea on how to test a car battery if it’s good or bad. They don’t know how to use the machine and will always tell you that your battery is trash and that you need a new one. They did it to me TWICE. I went to another advance location after in woodside and both times they tested it properly and charged it fully and 2 years with those batteries still running good ?