AutoZone Auto Parts VA 24450

B

Blair Williamson

I went in today to have my battery tested and replaced. The gentleman who helped me, Eric, was incredibly kind, professional, and knowledgable. He was extremely understanding of my lack of experience with cars, and took the time to thoroughly explain what he was doing and the decisions that he was making. I truly appreciated the time that he took to help me and the friendly service that he provided. Thank you again, Eric!

A

Alexander Corcoran

Amazing, above-and-beyond service on 3/7 around 5–6 PM. I managed to get myself into some trouble while trying to change my car battery at home and stripped a bolt on the battery terminal clamp. I couldn’t get the bolt out and couldn’t tighten the terminal enough to secure it, so I ended up coming to the store after running out of options at home and with other stores. Two employees spent a long time helping me figure out the problem and worked with me for over an hour to finally get the stripped bolt out and get the terminal situation fixed. They were incredibly patient, knowledgeable, and generous with their time. What should have been a simple 20-minute battery change turned into a several-hour headache because of my mistake, and they really bailed me out. I’m extremely grateful for their help. This is the only auto parts store in the area I’ll be going to from now on.

D

David Grizzle

I needed a new battery for an old ATV whose model I did not even know. Eric, who works there, was relentless in helping me find the battery I needed and seeing a couple of elements of compatibility that I would have completely missed. The guy is an automotive sales genius. The store has everything.