Matthews Collision Center NY 13850

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Nathan Tarbox

A few months ago, my 2019 Subaru Outback was in a minor fender bender, and as long-time, loyal customers at the Matthews dealerships, we figured that Matthews Collision would be a dependable place to fix my car. It only took them about three days to "fix" the damage on my car, which was nice; however, when returning home, I noticed that my front bumper and fender were misaligned. Once I saw this, it took them another 2 weeks to look at it- a heated phone call with the manager and another week for them to get it in to "fix" the bumper again (the part they needed allegedly arrived days prior but "forgot" to call us in) so finally, I take my car back and guess what- the bumper is still misalligned and sticking out, and I have to push it back into place when I walk out to my car, awesome! The staff brought me back to the workshop and told me that “this is the best it is getting…” A similar situation happened with a friend of mine's 2020 Nissan Rogue, where she also brought her vehicle here, where it was improperly repaired. Her bumper also pops out and has paint overspray on the side of her vehicle. What did Matthews Collison do? Oh, they couldn't find any time for them to fix their mistakes and ended up ghosting her (it's been months). And also, read into other reviews here and notice their issues with quality control. Save yourself the time and do NOT go to Matthews Collision unless you want to waste time, money, and your sanity. I have attached photos of my Subaru on the day of the last “fix,” August 20th and then the last time my bumper popped out, August 31. Update as of September 5th: After my review, they were able to get me in and repair my bumper correctly. It looks great now, though I still would not recommend taking your vehicle here, as it was such a hassle dealing with them. The bumper should have been fixed the first time, and when it wasn't, it should've been fixed correctly the second time, and I shouldnt have been told that it was the best it was going to get, as it is perfect now. But, in the end, we are happy with the outcome of my Subaru.

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Dave Stedge

Sent my wife’s 2015 Equinox to Matthew’s Collision and just absolutely blown away. These folks were amazing every step of the way. Professional and down to earth at the same time, kept us updated with the progress every step of the way and the car came out beautiful. Such a great crew of people so when we needed them for my 2024 Ram Warlock they were there and happy to help. The only collision center we will use!!!

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Anjuli Latchmansingh

The folks who work here are unprofessional and incompetent. I paid in cash for work. (I had a small dent and busted a rear reflector). They kept my car for days, waiting for insurance, after I had already explained that I would be paying out of pocket. In all that time, they still failed to order the parts I needed. I had to bring it back in another time due to this and it still took entirely too long to do the job. My vehicle was completely operable. Getting the work done was optional and cosmetic. Because of them, I was without my vehicle *twice* for prolonged periods. They did not apologize or offer any type of concession. I wouldn't say I would give them zero stars. They deserve their one star based solely on the mechanics that did a decent job with the repairs.