Leader Automotive Group IL 60642

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William Morgan

BUYER BEWARE! Run, don't walk away from this company. Went to Lincolnwood Toyota with my niece for a car she wanted. They run the old high pressure model from two decades ago, salesperson, sales manager, finance manager. They brought us a sales sheet and included warranties that we didn't ask for and were never mentioned. We had them remove them and agreed to the sale. Then they told her they wouldn't sell her the car until she gave them a 5-star review. They also said she couldn't use her financing because they couldn't produce a bill of sale for the bank due to the CDK malware. Then they used the old someone else is here to buy the car you want. They had her in tears. We figured fine we would just refi when we got home. She signed papers, including a bill of sale, and we went home with no paperwork in hand. When the bank they used sent her the loan agreement and we were shocked. We went 2 hours back to the dealership, since they don't return calls, to get all the paperwork and found they had overcharged for taxes, added an undisclosed 3rd party $165 fee to register the car, and added a $2400 warranty. We went over the issues, and they said the state would refund the overpayment for taxes and they would cancel the warranty. My niece called the warranty company three weeks after signing paperwork to cancel and they said they had no record of her or the car and that she had no coverage. We are now at the 30-day mark and the dealership still hasn't made this right.

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Niki R

This review will go away when they process the paperwork so we can get a license plate. Ignoring our emails and having no one available when we drive over an hour to sort it out is unacceptable.

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Clarissa Gregg

BEWARE OF NORTH CITY HONDA, ESPECIALLY THE FINANCE DEPT. I bought a car from them in November of 2023, at first, I thought I had a good experience, with Juwaun. But then, when I went to sign the paperwork with Luis, somehow about $9,000 got added to the total I agreed upon. I was very upset & had written a bad review, here. I was contacted by customer service, Dominic. He & Juwaun asked me to come back in & refinance, they also asked me to take down the review. Luis filled out the cancellation form for the add-ons I didn't want, signed it & gave me a copy, which I have along with the agreement stating the price/services I agreed to, originally. He told me the adjusted amount of my loan might not be appear on my loan account until March. It is May & he the dealership are gaslighting me. I have not attempted to use any of the services that were added, that I did not want. I'm pursuing all the avenues of recourse I can, but DO NOT TRUST THEM.