Pep Boys Auto Service & Tires IL 60647

A

Alison Perez

I dropped my car off in November for 4 new tires. It was supposed to be a same day appointment, but they were busy so I left it overnight to pick up the next day. Call the next day asking when I can pick my car up and they said they’d let me know the next day by noon. I call the next day at noon after not hearing anything and they said they were still waiting on my tires! I couldn’t pick my car up until the next day and after all of this the only thing they could offer was a discount on my alignment which they couldn’t perform that day because their machine was down! It is now the end of February and there machine is still not fixed, so I had to go somewhere else for my alignment. I would NOT go there if you want great customer service or a timely service. I will not be back to any Pep Boys ever again.

R

Raquel Colon

Service was good, prices were on the higher side, but worth it since they were able to mount my tires same day without appointment. We received a call that the vehicle was ready, but showed up and it was still worked on. Overall process was easy. If you need something done quickly, I would recommend.

E

Erick Rios

Great experience at Pep Boys. Kelly greeted me when I walked in and was super helpful with the maintenance on my Honda. Everything was handled quickly and smoothly, and I was in and out without any hassle. Really appreciate the great customer service.